User review
of iEnterprise CRM
Very good CRM System
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Customisation simplicity. I was able to customise it to my needs.
What aspects are problematic or could work better?
no
What features/services would you like to see in future versions of this product?
I haven't found anything yet.
What specific problems in your company were solved by this product?
keeping track of our client contracts and from contract numbers, funder and end dates.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Financial Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It allows us to store and organize information about our customers in a more efficient way
- It allows us to solve our customers problems faster and in a more efficient way
- It offers us detailed analytics that lets us plan our future strategies more efficiently
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very good
4
Customer Management very good
4
Contract Management amazing
5
Email Marketing very good
4
Analytics
Reports very good
4
ROI Analytics very good
4
Integrations
API very good
4
Export & Import of Data very good
4
Available Integrations very good
4
Customer Service
Call Center Tools very good
4
Issue Tracking very good
4
Support Portal amazing
5
Knowledge Base Management amazing
5
General Features
Collaboration Features very good
4
Dashboard very good
4
Overall Performance very good
4
Access & Role Management very good
4
Mobile Support very good
4
Customization very good
4
File Management very good
4
Language Support very good
4
Security very good
4
