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User review of iEnterprise CRM

Very good CRM System

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Customisation simplicity. I was able to customise it to my needs.

What aspects are problematic or could work better?

no

What features/services would you like to see in future versions of this product?

I haven't found anything yet.

What specific problems in your company were solved by this product?

keeping track of our client contracts and from contract numbers, funder and end dates.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Financial Services

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to solve our customers problems faster and in a more efficient way
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
4
very good
Customer Management
4
very good
Contract Management
5
amazing
Email Marketing
4
very good

Analytics

Reports
4
very good
ROI Analytics
4
very good

Integrations

API
4
very good
Export & Import of Data
4
very good
Available Integrations
4
very good

Customer Service

Call Center Tools
4
very good
Issue Tracking
4
very good
Support Portal
5
amazing
Knowledge Base Management
5
amazing

General Features

Collaboration Features
4
very good
Dashboard
4
very good
Overall Performance
4
very good
Access & Role Management
4
very good
Mobile Support
4
very good
Customization
4
very good
File Management
4
very good
Language Support
4
very good
Security
4
very good