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Inbenta REVIEW

Customer Support Software

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What is Inbenta?

Inbenta gives businesses an AI-powered intelligent search platform that makes it easy for their consumers and potential clients to find the information they seek without having to contact customer support. The solution helps lower the volume of support requests that contain repetitive questions, enabling customer support representatives to address other concerns while reducing support costs.

While the majority of support search engines use keywords to find meaningful and relevant results to customers who are looking for information, Inbenta’s search uses artificial intelligence to find meaning in the customer’s search phrase. This Natural Language Processing functionality results in more results that are relevant to the user.

With Inbenta, customers are empowered to find the answers they need without having to contact customer support or submit a ticket. The software helps companies achieve a 90% self-service rate, 65% deflection rate, and 99% retention rate.

Extensive multilingual knowledge: They fully support over 25 native languages and counting, including English, Spanish, Italian, Dutch and German.

Natural Language Processing: NLP understands the nuances of human conversation, so it answers a query based on meaning, not individual keywords.

Works with existing knowledge bases: it also pulls results from your FAQs, documentation and other help content, plus your CRM.

Integrates seamlessly with web & mobile: This includes all devices plus, Endeca, Facebook, Google, Salesforce Service Cloud and Zendesk.

Overview of Inbenta Benefits

Whenever a customer searches for more information on a product or service, their usual course of action is to scour product websites for additional data. While most businesses provide answers to common questions and issues via FAQs and articles located on their websites, there are instances where the information they need are difficult to find. These instances often prompt customers to contact and request product support to help them out.

Providing customer support is imperative for any company. But answering to calls and emails on the same issues and questions can have a significant impact on agent productivity and time as well as operational costs. With Inbenta, customers are able to find the answers they are looking for with just a simple search. The software guarantees 90% self-service rate, which means lesser volume on repetitive issues and queries, more time for support agents to address unique and advanced support requests, and more savings on operational costs for the management.

Inbenta implements an AI-powered search engine that analyzes the meaning of the search phrase to deliver relevant and significant results, instead of matching keywords. This Natural Language Processing functionality has helped businesses all over the world bring down the volume of incoming emails and phone calls from their customers while improving the self-service rate in their websites.

Overview of Inbenta Features

  • Self-Service
  • Analytics
  • Auto complete
  • Dynamic FAQs
  • Support Ticketing
  • Email Management
  • Auto Responses
  • Canned Responses
  • E-Commerce
  • Integrations
  • Chatbots

Inbenta Position In Our Categories

Position of Inbenta in our main categories:


Inbenta is one of the top 50 Customer Support Software products


Inbenta is one of the top 50
Customer Support Software products

If you are considering Inbenta it may also be a good idea to check out other subcategories of Best Customer Support Software gathered in our database of SaaS software reviews: Call Center Software, Live Chat Software, IT Service Management Software

Companies have different needs and requirements and no software platform can be ideal in such a condition. It is pointless to try to find a perfect out-of-the-box software app that fulfills all your business needs. The smart thing to do would be to modify the application for your special requirements, employee skill levels, budget, and other elements. For these reasons, do not rush and pay for well-publicized trendy systems. Though these may be widely used, they may not be the ideal fit for your unique requirements. Do your research, check out each short-listed platform in detail, speak to the maker for explanations, and finally choose the application that provides what you require.

How Much Does Inbenta Cost?

Inbenta Pricing Plans For Enterpises & Small Business:

Inbenta’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and opinions about Inbenta across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Inbenta. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.





Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?


What are Inbenta pricing details?

Inbenta Pricing Plans:

Inbenta’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Inbenta?

Inbenta integrates with the following business systems and applications:

  • Zendesk
  • Salesforce
  • Salesforce Service Cloud
  • Endeca
  • Skype
  • Facebook Messenger
  • Mobile

User reviews

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