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Inbenta REVIEW

Customer Support Software

1 user review
USER SATISFACTION 100%
OUR SCORE 8.6

What is Inbenta?

Inbenta is an AI-powered intelligent search platform that makes it easy for their consumers and potential clients to find the information they seek without having to contact customer support. The solution helps lower the volume of support requests that contain repetitive questions, enabling customer support representatives to address other concerns while reducing support costs.

While the majority of support search engines use keywords to find meaningful and relevant results to customers who are looking for information, Inbenta’s search uses artificial intelligence to find meaning in the customer’s search phrase. This Natural Language Processing functionality results in more results that are relevant to the user.

With Inbenta, customers are empowered to find the answers they need without having to contact customer support or submit a ticket. The software helps companies achieve a 90% self-service rate, 65% deflection rate, and 99% retention rate.

Extensive multilingual knowledge: They fully support over 25 native languages and counting, including English, Spanish, Italian, Dutch and German.

Natural Language Processing: NLP understands the nuances of human conversation, so it answers a query based on meaning, not individual keywords.

Works with existing knowledge bases: it also pulls results from your FAQs, documentation and other help content, plus your CRM.

Integrates seamlessly with web & mobile: This includes all devices plus Desk.com, Endeca, Facebook, Google, Salesforce Service Cloud and Zendesk.

Overview of Inbenta Benefits

Whenever a customer searches for more information on a product or service, their usual course of action is to scour product websites for additional data. While most businesses provide answers to common questions and issues via FAQs and articles located on their websites, there are instances where the information they need are difficult to find. These instances often prompt customers to contact and request product support to help them out.

Providing customer support is imperative for any company. But answering to calls and emails on the same issues and questions can have a significant impact on agent productivity and time as well as operational costs. With Inbenta, customers are able to find the answers they are looking for with just a simple search. The software guarantees 90% self-service rate, which means lesser volume on repetitive issues and queries, more time for support agents to address unique and advanced support requests, and more savings on operational costs for the management.

Inbenta implements an AI-powered search engine that analyzes the meaning of the search phrase to deliver relevant and significant results, instead of matching keywords. This Natural Language Processing functionality has helped businesses all over the world bring down the volume of incoming emails and phone calls from their customers while improving the self-service rate in their websites.

Overview of Inbenta Features

  • Self-Service
  • Analytics
  • Auto complete
  • Dynamic FAQs
  • Support Ticketing
  • Email Management
  • Auto Responses
  • Canned Responses
  • E-Commerce
  • Integrations
  • Chatbots

Inbenta Position In Our Categories

Position of Inbenta in our main categories:

50

Inbenta is one of the top 50 Customer Support Software products

50

Inbenta is one of the top 50
Customer Support Software products


If you are considering Inbenta it could also be beneficial to investigate other subcategories of Best Customer Support Software collected in our base of SaaS software reviews.Call Center Software, Help Desk & Ticketing Software, Remote Support Software

Since each organization has particular business requirements, it is advisable for them to abstain from seeking a one-size-fits-all perfect software application. Needless to say, it would be pointless to try to find such a platform even among widely used software platforms. The smart thing to do would be to jot down the various important factors that need consideration such as main features, finances, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some Inbenta reviews and investigate each of the other apps in your shortlist in detail. Such in-depth research can make sure you reject ill-fitting applications and zero in on the solution that presents all the elements you need for business success.

How Much Does Inbenta Cost?

Inbenta Pricing Plans:

Inbenta’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Inbenta reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Inbenta. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

12

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TICKETS

Inbenta User Reviews


Emilio 5 months ago
Verified
user


What are Inbenta pricing details?

Inbenta Pricing Plans:

Inbenta’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Inbenta?

Inbenta integrates with the following business systems and applications:

  • Zendesk
  • Salesforce Desk.com
  • Salesforce Service Cloud
  • Endeca
  • Skype
  • Facebook Messenger
  • Mobile

User reviews


1 Review

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Published 5 months ago
Verified
user
I like how its deflection works. It's able to minimize the number of submitted tickets since it asks each customer to consider finding the right answer on their own...



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