Inbenta Review
What is Inbenta?
Inbenta is an AI-powered intelligent search platform that makes it easy for their consumers and potential clients to find the information they seek without having to contact customer support. The solution helps lower the volume of support requests that contain repetitive questions, enabling customer support representatives to address other concerns while reducing support costs.
While the majority of support search engines use keywords to find meaningful and relevant results to customers who are looking for information, Inbenta’s search uses artificial intelligence to find meaning in the customer’s search phrase. This Natural Language Processing functionality results in more results that are relevant to the user.
With Inbenta, customers are empowered to find the answers they need without having to contact customer support or submit a ticket. The software helps companies achieve a 90% self-service rate, 65% deflection rate, and 99% retention rate.
Extensive multilingual knowledge: They fully support over 25 native languages and counting, including English, Spanish, Italian, Dutch and German.
Natural Language Processing: NLP understands the nuances of human conversation, so it answers a query based on meaning, not individual keywords.
Works with existing knowledge bases: it also pulls results from your FAQs, documentation and other help content, plus your CRM.
Integrates seamlessly with web & mobile: This includes all devices plus Desk.com, Endeca, Facebook, Google, Salesforce Service Cloud and Zendesk.
Show MoreOverview of Inbenta Benefits
Whenever a customer searches for more information on a product or service, their usual course of action is to scour product websites for additional data. While most businesses provide answers to common questions and issues via FAQs and articles located on their websites, there are instances where the information they need are difficult to find. These instances often prompt customers to contact and request product support to help them out.
Providing customer support is imperative for any company. But answering to calls and emails on the same issues and questions can have a significant impact on agent productivity and time as well as operational costs. With Inbenta, customers are able to find the answers they are looking for with just a simple search. The software guarantees 90% self-service rate, which means lesser volume on repetitive issues and queries, more time for support agents to address unique and advanced support requests, and more savings on operational costs for the management.
Inbenta implements an AI-powered search engine that analyzes the meaning of the search phrase to deliver relevant and significant results, instead of matching keywords. This Natural Language Processing functionality has helped businesses all over the world bring down the volume of incoming emails and phone calls from their customers while improving the self-service rate in their websites.
Show MoreOverview of Inbenta Features
- Self-Service
- Analytics
- Auto complete
- Dynamic FAQs
- Support Ticketing
- Email Management
- Auto Responses
- Canned Responses
- E-Commerce
- Integrations
- Chatbots
Inbenta Position In Our Categories
Bearing in mind businesses have unique business needs, it is only wise that they steer clear of paying for a one-size-fits-all, “perfect” software system. Nevertheless, it is futile to try to come across such an app even among sought-after software systems. The clever thing to do is to shortlist the varied important aspects which require investigation such as essential features, pricing, skill levels of the employees, business size, etc. Then, you must conduct your research fully. Read these Inbenta analyses and explore the other software products in your shortlist more closely. Such well-rounded product research makes sure you avoid ill-fitting software products and select the one that delivers all the function your company requires to achieve growth.
Position of Inbenta in our main categories:
TOP
100
Inbenta is one of the top 100 AI Software products
TOP
100
Inbenta is one of the 100 Customer Support Software products
If you are interested in Inbenta it could also be beneficial to investigate other subcategories of AI Software gathered in our base of SaaS software reviews.
It is crucial to note that almost no app in the AI Software category is going to be a perfect solution that can match all the requirements of various business types, sizes and industries. It may be a good idea to read a few Inbenta AI Software reviews first as certain software can dominate exclusively in a really narrow set of applications or be created with a really specific industry in mind. Others might operate with a goal of being simple and intuitive and consequently lack complicated functionalities welcomed by more experienced users. You can also come across solutions that support a wide group of customers and provide a complex feature set, but this in most cases comes at a higher cost of such a solution. Make sure you're aware of your requirements so that you select a software that provides all the features you look for.
How Much Does Inbenta Cost?
Inbenta Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Inbenta pricing details?
Inbenta Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Inbenta’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
User Satisfaction
Positive Social Media Mentions
12
Negative Social Media Mentions
0
We realize that when you make a decision to purchase a AI Software it’s vital not only to learn how professionals rank it in their reviews, but also to find out if the actual clients and enterprises that bought these solutions are actually content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Inbenta reviews across a wide array of social media sites. The data is then displayed in a simple to digest format revealing how many people had positive and negative experience with Inbenta. With that information at hand you should be equipped to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Inbenta?
Inbenta integrates with the following business systems and applications:
- Zendesk
- Salesforce Desk.com
- Salesforce Service Cloud
- Endeca
- Skype
- Facebook Messenger
- Mobile
Inbenta User Reviews
Inbenta average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Brilliant system
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 21.05.2021
Company Size: More than 100 Employees
Industry: Information Technology
PROS: I like how its deflection works. It's able to minimize the number of submitted tickets since it asks each customer to consider finding the right answer on their own means. I also like how I can preview my article publicly before it makes its way to the backstage testing area. Getting it up and running was easy whether it involves moving older articles, making new ones, putting them on our wesbite, or making a Spanish database in the later going. Its backend analytics are essential since it informs us as to whether or not we need to make another article or if the written article won't mesh with how individuals are asking a certain question.
CONS: Its auto-filler isn't as sophisticated as I expected it to be. The HTML editor could use some improvement. It has a basic functionality and does its job well. But it'd be nice if there was some kind of control in terms of appearance and feel. This is especially true when dealing with column comparisons and technical charts.
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Inbenta user reviews
Brilliant system
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 21.05.2021
Company Size: More than 100 Employees
Industry: Information Technology
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