What are the best aspects of this product?
There are a lot of features that are offered to us on a client level.
What aspects are problematic or could work better?
The product works fine, it is the service and communication level between the client and the company that needs improvement.
What features/services would you like to see in future versions of this product?
Automation on several features. We were billed on several occasions for features that should be basically scaled down or up with user count. Additional ports would be an example.
What specific problems in your company were solved by this product?
We needed a service that could handle our calls and the volume of our calls. InContact did a great job in doing that.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Hospital & Health Care
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
What is the primary use of this product in your company?
What was the cost of implementing this product?
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?
Yes, depends and varies on feature within the contract.