Price

by quote

Logo of inContact
Ask Vendor A QuestionFind A Better App

inContact REVIEW

Communications Software

8 user reviews
USER SATISFACTION 91%
OUR SCORE 8.2

What is inContact?

InContact is a tool that boasts of innovative call center technology and capabilities in providing contact center service that is world-class and unparalleled. With integrations with leading CRM solutions like Salesforce, inContact provides a unified approach in fulfilling contact center needs to help businesses achieve positive customer experience.

With the leading ACD software, IVR software, and WFO software, as well as the only no-pause dialer on the market, there is no wonder by many businesses are now flocking to inContact to meet the needs of both their staff and customers.

Overview of inContact Benefits

With inContact’s cloud call center solutions, businesses can easily engage their clients via personalized interactions that impress. All that without the need to worry about hardware costs and software system upgrades.

inContact’s list of cloud call center solutions are constructed on the flexible inContact Cloud Contact Center Platform, which means users get the best in terms of Automatic Call Distribution (ACD), CRM integration, Interactive Voice Response (IVR), and Workforce Optimization (WFO).

InContact also implements an open-door policy that provides avenues for customer inputs and suggestions. This practice has helped inContact come up with innovations that are anchored on the particular needs of their clients.

Overview of inContact Features

  • Automatic Call Distributor (ACD)
  • Interactive Voice Response (IVR)
  • Workforce Optimization (WFO)
  • Workforce Management (WFM)
  • Cloud Contact Center Platform
  • ECHO Customer Survey
  • Call Center Software

inContact Position In Our Categories

Position of inContact in our main categories:

50

inContact is one of the top 50 Communications Software products

50

inContact is one of the top 50
Communications Software products


If you are considering inContact it may also be beneficial to examine other subcategories of Best Communications Software gathered in our database of SaaS software reviews.VoIP Software, Web Conferencing Software, Instant Messaging & Chat Software

Every company has different wants and requires an application that can be personalized for their size, type of staff members and clients, and the particular industry they are in. For these reasons, no software can proffer perfect functionality off-the-shelf. When you look for a software app, first be sure what you require it for. Read some inContact reviews and ask yourself do you want basic tools or do you need complex features? Are there any industry-specific features that you are looking for? Obtain the answers to these questions to help your search. There are plenty of elements that you need to reflect on and these include your finances, particular business requirements, your organization size, integration needs etc. Take your time, check out a few free trials, and finally choose the system that provides all that you require to enhance your organization competence and productivity.

How Much Does inContact Cost?

inContact Pricing Plans:

Get in touch with iContact directly to discuss pricing details.

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and inContact reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with inContact. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

37

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • iPhone/iPad
  • Web-based
Language Support
  • USA
  • Canada
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

inContact User Reviews

What are inContact pricing details?

inContact Pricing Plans:

Get in touch with iContact directly to discuss pricing details.

What integrations are available for inContact?

inContact supports integrations with the following business systems and applications:

  • Zendesk
  • Salesforce 1 Platform
  • Firefly

User reviews


User reviews in total: 8

3
4
1
0
0

Average Rating:

Write your own review of this product

Add a review

The most favorable review

June

3 months ago


Pros:
This is most reliable service and easy to use. I like that it’s cloud based call center and because this means that we can route calls quickly. Thanks to the IVR system we are able to route calls because it is self service.

Cons:
The call routing is extremelly helpful for our company, I haven’t found something to dislike about it.

The least favorable review

Jackie

5 months ago


Pros:
InContact offers a flexible developer console that enables you to do a lot with your telephony scripts. Plus, their API is quite powerful.

Cons:
There are stability issues with the software. Plus, the customer support is not the best as they leave you to fend for yourself. The company is not keeping up the times and has not adopted innovation and new technologies.

Published 4 weeks ago
Verified
user
All our departments can use this system, that’s how flexible this tool is. It allows us to rotate our inbound calls among sales team.



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
This is most reliable service and easy to use. I like that it’s cloud based call center and because this means that we can route calls quickly. Thanks to the IVR system...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
It is easy to route calls to the appropriate individuals and departments. You can use the software to rotate your inbound calls between your sales team members.



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
InContact offers a flexible developer console that enables you to do a lot with your telephony scripts. Plus, their API is quite powerful.



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
InContact is an easy to use and reliable call center service. It is cloud-based and enables us to quickly route calls to the right people. The IVR system is great for...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
First of all, this is SaaS-based call center software that is perfect for increasing the quality of leads and to minimize the cost of client interaction. It has lot of...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I like that it doesn’t require maintaining own hardware and knowing that iNContact constantly upgrades the software and ensures lot of location redundancies. But the...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
You can easily transfer calls to available colleagues. Plus, you can record the calls for training and management purposes.



What do you think about this review? Great Poor

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified