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inContact REVIEW

Communications Software

8 user reviews
USER SATISFACTION 91%
OUR SCORE 8.2

What is inContact?

InContact is a tool that boasts of innovative call center technology and capabilities in providing contact center service that is world-class and unparalleled. With integrations with leading CRM solutions like Salesforce, inContact provides a unified approach in fulfilling contact center needs to help businesses achieve positive customer experience.

With the leading ACD software, IVR software, and WFO software, as well as the only no-pause dialer on the market, there is no wonder by many businesses are now flocking to inContact to meet the needs of both their staff and customers.

Overview of inContact Benefits

With inContact’s cloud call center solutions, businesses can easily engage their clients via personalized interactions that impress. All that without the need to worry about hardware costs and software system upgrades.

inContact’s list of cloud call center solutions are constructed on the flexible inContact Cloud Contact Center Platform, which means users get the best in terms of Automatic Call Distribution (ACD), CRM integration, Interactive Voice Response (IVR), and Workforce Optimization (WFO).

InContact also implements an open-door policy that provides avenues for customer inputs and suggestions. This practice has helped inContact come up with innovations that are anchored on the particular needs of their clients.

Overview of inContact Features

  • Automatic Call Distributor (ACD)
  • Interactive Voice Response (IVR)
  • Workforce Optimization (WFO)
  • Workforce Management (WFM)
  • Cloud Contact Center Platform
  • ECHO Customer Survey
  • Call Center Software

inContact Position In Our Categories

Position of inContact in our main categories:

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50

inContact is one of the top 50 Communications Software products

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50

inContact is one of the top 50
Communications Software products


If you are interested in inContact it may also be sensible to examine other subcategories of Best Communications Software listed in our database of SaaS software reviews.Email Management Software, Web Conferencing Software, Video Conferencing Software

Each business is different, and can require a special Communications Software solution that will be adjusted to their business size, type of customers and employees and even specific niche they deal with. It's not wise to count on locating a perfect solution that will work for every business regardless of their history is. It may be a good idea to read a few inContact reviews first and even then you should keep in mind what the service is intended to do for your company and your employees. Do you need a simple and straightforward app with just elementary features? Will you actually make use of the advanced tools needed by pros and large enterprises? Are there any specific tools that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a solid service that will match your budget.

How Much Does inContact Cost?

inContact Pricing Plans:

Get in touch with iContact directly to discuss pricing details.

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and inContact reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with inContact. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

37

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • iPhone/iPad
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

inContact User Reviews

What are inContact pricing details?

inContact Pricing Plans:

Get in touch with iContact directly to discuss pricing details.

What integrations are available for inContact?

inContact supports integrations with the following business systems and applications:

  • Zendesk
  • Salesforce 1 Platform
  • Firefly

User reviews


User reviews in total: 8

3
4
1
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Average Rating:

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The most favorable review

Andres

7 months ago


Pros: I like that it doesn’t require maintaining own hardware and knowing that iNContact constantly upgrades the software and ensures lot of location redundancies. But the best thing about it is its care for the customers. I’m happy that I know to do lot of things with this tool like allowing the scripting platform to take a look at the incoming phone numbers and route them based on the place.

Cons: I cannot drag and drop a call from a dashboard. When we have call that is on hold and we don’t have specific agent available with specifc skill it takes few clicks away in order to get that skill assigned to someone else available.

The least favorable review

Jackie

8 months ago


Pros: InContact offers a flexible developer console that enables you to do a lot with your telephony scripts. Plus, their API is quite powerful.

Cons: There are stability issues with the software. Plus, the customer support is not the best as they leave you to fend for yourself. The company is not keeping up the times and has not adopted innovation and new technologies.

Published 5 months ago
Verified
user
It is easy to route calls to the appropriate individuals and departments. You can use the software to rotate your inbound calls between your sales team members.



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I like that it doesn’t require maintaining own hardware and knowing that iNContact constantly upgrades the software and ensures lot of location redundancies. But the...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
This is most reliable service and easy to use. I like that it’s cloud based call center and because this means that we can route calls quickly. Thanks to the IVR system...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
You can easily transfer calls to available colleagues. Plus, you can record the calls for training and management purposes.



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
InContact offers a flexible developer console that enables you to do a lot with your telephony scripts. Plus, their API is quite powerful.



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
First of all, this is SaaS-based call center software that is perfect for increasing the quality of leads and to minimize the cost of client interaction. It has lot of...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
InContact is an easy to use and reliable call center service. It is cloud-based and enables us to quickly route calls to the right people. The IVR system is great for...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
All our departments can use this system, that’s how flexible this tool is. It allows us to rotate our inbound calls among sales team.



What do you think about this review? Great Poor

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