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User review of NICE inContact

Dependable call center software

- by Lisa

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

InContact is an easy to use and reliable call center service. It is cloud-based and enables us to quickly route calls to the right people. The IVR system is great for self-service and for routing calls.

What aspects are problematic or could work better?

I have no complaints as the system fulfills all our needs and expectations. The call routing feature is a big boon for our company.

What specific problems in your company were solved by this product?

The best thing about InContact is it offers all the essential features in a single place. We integrated all our systems and now we use only this one. Now, we have everything we need at our fingertips. To top it all, the software was easily able to scale up to meet the demands of our fast- growing call center.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Wholesale

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.