Dependable call center software

What are the best aspects of this product?

InContact is an easy to use and reliable call center service. It is cloud-based and enables us to quickly route calls to the right people. The IVR system is great for self-service and for routing calls.

What aspects are problematic or could work better?

I have no complaints as the system fulfills all our needs and expectations. The call routing feature is a big boon for our company.

What specific problems in your company were solved by this product?

The best thing about InContact is it offers all the essential features in a single place. We integrated all our systems and now we use only this one. Now, we have everything we need at our fingertips. To top it all, the software was easily able to scale up to meet the demands of our fast- growing call center.

Are you a current user of this product?

Yes