Easy to use!

What are the best aspects of this product?

The platform is very easy to use for all groups (Operations, Quality, Training, WFM, etc).

What aspects are problematic or could work better?

Training is only offered in the US. Considering support is located offshore, we are hoping training should be made available to these locations as well.

What features/services would you like to see in future versions of this product?

That clients can create their own email domains for email support.

What specific problems in your company were solved by this product?

I often contact them if there are issues encountered by the agent during the call (refused calls, disconnected calls, etc) and they are able to investigate and resolve the issue.

Are you a current user of this product?

Yes