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User review of NICE inContact CXone

Easy to use!

- by Mark Sun

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The platform is very easy to use for all groups (Operations, Quality, Training, WFM, etc).

What aspects are problematic or could work better?

Training is only offered in the US. Considering support is located offshore, we are hoping training should be made available to these locations as well.

What features/services would you like to see in future versions of this product?

That clients can create their own email domains for email support.

What specific problems in your company were solved by this product?

I often contact them if there are issues encountered by the agent during the call (refused calls, disconnected calls, etc) and they are able to investigate and resolve the issue.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Luxury Goods & Jewelry

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

NA

What is your total annual cost for using this product?

NA

Did you get any discount for this product? How much?

NA

FEATURE DETAILS

Inbound and Outbound Call

Call Recording
3
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