What are the best aspects of this product?
The platform is very easy to use for all groups (Operations, Quality, Training, WFM, etc).
What aspects are problematic or could work better?
Training is only offered in the US. Considering support is located offshore, we are hoping training should be made available to these locations as well.
What features/services would you like to see in future versions of this product?
That clients can create their own email domains for email support.
What specific problems in your company were solved by this product?
I often contact them if there are issues encountered by the agent during the call (refused calls, disconnected calls, etc) and they are able to investigate and resolve the issue.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Luxury Goods & Jewelry
How did your company implement this product?
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
What was the cost of implementing this product?
What is your total annual cost for using this product?
Did you get any discount for this product? How much?