User review of NICE inContact CXone

Easy to use, Great Support!

- by Anonymous Reviewer

What are the best aspects of this product?

CXOne is easy to deploy and maintain. The MAX Softphone agent is perfect and allowed our call center to move to an all remote situation quickly when we were forced to close parts of our office due to COVID-19.

What aspects are problematic or could work better?

The IEX WFM tool is hands down a winner when it comes to forecasting and scheduling, however the UI is dated and the reporting has a lot to be desired.

What features/services would you like to see in future versions of this product?

IEX could use a refresh. The engine is solid, but the user experience and interface is clunky.

What specific problems in your company were solved by this product?

Instant ROI with improved ASA, reduced abandon, quick deployment to allow for us to move to full remote capabilities.

Are you a current user of this product?

Yes

Did your company use a different software before this one?

Yes

What software did you use before?

We used Aspect

Why did you decide to change it?

Unstable platform, Unable to meet our needs

Are you satisfied with the change?

Yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

Easy to use, Great Support!

USER SATISFACTION

PROS & CONS

USER DETAILS

COMPANY DETAILS

USAGE & IMPLEMENTATION

PRICING & COSTS

FEATURE DETAILS

Inbound and Outbound Call