Effective and simple software

What are the best aspects of this product?

You can easily transfer calls to available colleagues. Plus, you can record the calls for training and management purposes.

What aspects are problematic or could work better?

The software develops glitches sometimes which make it sluggish and slow.

What specific problems in your company were solved by this product?

We use InContact to provide more efficient and effective service to our clients. Our business has expanded and we can attribute some of the success to this call center software.

Are you a current user of this product?

Yes