Flexible and easy to use

What are the best aspects of this product?

First of all, this is SaaS-based call center software that is perfect for increasing the quality of leads and to minimize the cost of client interaction. It has lot of features that allow us to connect with their customers through various channels like inbound/outbound voice, social media, email, voice mail and other.

What aspects are problematic or could work better?

They could make the reporting simple and they could improve the graphic design of the UI. In addition, sometimes the system runs slowly.

What specific problems in your company were solved by this product?

There is flexibility to write own scripts, to increase the number of calls and interactions with our clients.

Are you a current user of this product?

Yes