Great Product, Easy to use.

What are the best aspects of this product?

The ease of use is the best part of the product. It is very simple to use, especially from an agent perspective, which allows training of the platform to be pretty quick.

What aspects are problematic or could work better?

There are times where the system has maintenance which disrupts the platform. There are also times (rarely) where the platform goes down.

What features/services would you like to see in future versions of this product?

I would like the custom reports to be easier to use and simpler to put together.

What specific problems in your company were solved by this product?

Agent efficiency was drastically changed by implementing NICE inContact.

Are you a current user of this product?

Yes