Great seamless experience!

What are the best aspects of this product?

Seamless experience and user friendly interface helps work easily. Loved the inTouch product which is no longer in use.

What aspects are problematic or could work better?

When using the Central page to make changes for agents/skill proficiency we are able to view only 10 agent names at a time. This should be increased. The dashboard used to view calls, agent names etc can be redesigned to change module size and font size - currently the font size is too small even if the module size is changed.

What features/services would you like to see in future versions of this product?

Would like to see products such as inTouch in addition to the web version.

What specific problems in your company were solved by this product?

Call routing strategies helped improve performance, better control of the business especially with options such as remote monitoring, barge and coach options; detailed reports of agent status also helped.

Are you a current user of this product?

Yes