Highly Customizable Solution

What are the best aspects of this product?

A great variety of customization - reports, studio to name a few. Able to tie in with just about any application that has API. Reliable up time.

What aspects are problematic or could work better?

Tier 1 customer support is hit or miss. Account TAM may not be anywhere near your timezone which makes scheduling meetings difficult. Studio can be overwhelming if you're not familiar with programming and orchestration.

What features/services would you like to see in future versions of this product?

Using Studio for the first time can be quite daunting. Some training hours included in your contract would be beneficial.

What specific problems in your company were solved by this product?

nContact has allowed us to completely customize the end user experience. We have tied in the workflow with some of our custom applications that allow the caller to retrieve data without the need to speak to an agent.

Are you a current user of this product?

Yes