InContact more than useful

What are the best aspects of this product?

There are quite a few things that I like about this product, there is the ease at which it integrates with other products. The product support and it is very user friendly.

What aspects are problematic or could work better?

The agent data does not seem accurate or it is properly explained. Based upon real activities the data provided is not reflecting what happened.

What features/services would you like to see in future versions of this product?

The

What specific problems in your company were solved by this product?

Our customer service department primary function is to provide information to all our shareholders. With Incontact we are able to achieve our goals by updating both internal and external customers with accurate and timely information.

Are you a current user of this product?

Yes