User review
of NICE inContact CXone
NICE inContact
-
by Mallory Ryel
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
This product overall is very easy to use and is user friendly.
What aspects are problematic or could work better?
It can be very slow and have a delayed reaction. I feel I work faster than the system and it cannot keep up.
What features/services would you like to see in future versions of this product?
Not have a delay and work as quickly as I do.
What specific problems in your company were solved by this product?
Able to schedule and watch real time at ease.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Retail
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
FEATURE DETAILS
Inbound and Outbound Call
Call Recording very good
4
