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User review of NICE inContact CXone

NICE inContact

- by Mallory Ryel

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

This product overall is very easy to use and is user friendly.

What aspects are problematic or could work better?

It can be very slow and have a delayed reaction. I feel I work faster than the system and it cannot keep up.

What features/services would you like to see in future versions of this product?

Not have a delay and work as quickly as I do.

What specific problems in your company were solved by this product?

Able to schedule and watch real time at ease.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

FEATURE DETAILS

Inbound and Outbound Call

Call Recording
4
very good