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User review of NICE inContact CXone

Pretty poor system with endless limitations

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Visibility to agents working and IVR functionality is about the only consistent modules that have worked.

What aspects are problematic or could work better?

Calls being recorded consistently, less outages or compensation for the numerous outages that there are, timely responses from inContact team when there are urgent escalations, resolutions, etc.

What features/services would you like to see in future versions of this product?

Will not be using this service in the future.

What specific problems in your company were solved by this product?

None. During sales and contract negotiations it was discussed that the Nice InContact CXOne package would increase employee productivity, enhance management oversight and efficiency, and to date, we've had the produce almost 2 years and have had not see any increase in productivity or efficiency.

Are you a current user of this product?

Yes

No information provided by the reviewer.

FEATURE DETAILS

No information provided by the reviewer.