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User review of NICE inContact

Reliable and flexible solution suitable for all call centers companies

- by June

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

This is most reliable service and easy to use. I like that it’s cloud based call center and because this means that we can route calls quickly. Thanks to the IVR system we are able to route calls because it is self service.

What aspects are problematic or could work better?

The call routing is extremelly helpful for our company, I haven’t found something to dislike about it.

What specific problems in your company were solved by this product?

It is highly helpful solution because it has everything we need. We are able to integrate all other systems that we us and everything is centralized which means that you have everything at your fingertips. We managed to increase the size of our call center program thanks to this program’s flexibility.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Wholesale

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.