Simplifies your call process

What are the best aspects of this product?

It is easy to route calls to the appropriate individuals and departments. You can use the software to rotate your inbound calls between your sales team members.

What aspects are problematic or could work better?

This is a minor issue but sometimes we receive calls meant for other organizations. This wrong number annoyance happened a few times last year. But it does not have any impact on the efficiency of the system.

What specific problems in your company were solved by this product?

We are a big company with a large call volume and InContact helps in the easy and efficient transfer and routing of calls to the right employees.

Are you a current user of this product?

Yes