The experience has been great.

What are the best aspects of this product?

The best aspects of the product is the RoboDialier, as we can automatically update our customers regarding any issues with their packages.

What aspects are problematic or could work better?

The issue of removing an agent is very problematic, also supervisory controls definitely need improvement.

What features/services would you like to see in future versions of this product?

Adding more control over calls and agent statuses for supervisors.
Adding more control as it relates to adding and removing agents etc.

What specific problems in your company were solved by this product?

We had a call volume issue, where we were not able to see how many calls were coming in at once, and also an issue where we needed campaigns to deal with a certain marketing issues.

Are you a current user of this product?

Yes