User review
of NICE inContact CXone
There are stability issues
-
by Jackie
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
InContact offers a flexible developer console that enables you to do a lot with your telephony scripts. Plus, their API is quite powerful.
What aspects are problematic or could work better?
There are stability issues with the software. Plus, the customer support is not the best as they leave you to fend for yourself. The company is not keeping up the times and has not adopted innovation and new technologies.
What specific problems in your company were solved by this product?
We use InContact for phone support, chat, email, and workforce management. The vendor offers robust services and products, but their customer support can be improved. Plus, they struggle to meet their SLA promises because of stability issues as mentioned earlier.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Information Technology
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
all employees
PRICING & COSTS
How long is your contract with the vendor?
1 year
