MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of NICE inContact CXone
User review of NICE inContact CXone

There are stability issues

- by Jackie

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

InContact offers a flexible developer console that enables you to do a lot with your telephony scripts. Plus, their API is quite powerful.

What aspects are problematic or could work better?

There are stability issues with the software. Plus, the customer support is not the best as they leave you to fend for yourself. The company is not keeping up the times and has not adopted innovation and new technologies.

What specific problems in your company were solved by this product?

We use InContact for phone support, chat, email, and workforce management. The vendor offers robust services and products, but their customer support can be improved. Plus, they struggle to meet their SLA promises because of stability issues as mentioned earlier.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.