What are the best aspects of this product?
InContact offers a flexible developer console that enables you to do a lot with your telephony scripts. Plus, their API is quite powerful.
What aspects are problematic or could work better?
There are stability issues with the software. Plus, the customer support is not the best as they leave you to fend for yourself. The company is not keeping up the times and has not adopted innovation and new technologies.
What specific problems in your company were solved by this product?
We use InContact for phone support, chat, email, and workforce management. The vendor offers robust services and products, but their customer support can be improved. Plus, they struggle to meet their SLA promises because of stability issues as mentioned earlier.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
More than 100 Employees
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?