- Home Call Center Software NICE inContact CXone Useful and very feature rich but could always be better
- Why is FinancesOnline free
User review
of NICE inContact CXone
Useful and very feature rich but could always be better
-
by Ryan Trombatore
USER SATISFACTION
RECOMMENDATION Maybe
4 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Easy to setup and install. Works well once it's on the PC
What aspects are problematic or could work better?
The licensing for the software could be easier to transfer between computers.
What features/services would you like to see in future versions of this product?
Easier to unlink a license from a PC
What specific problems in your company were solved by this product?
We use this for all our advocates calling customers
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Automotive
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
How long is your contract with the vendor?
1 year
FEATURE DETAILS
Inbound and Outbound Call
Call Recording amazing
5
Call Control amazing
5
Call Queues amazing
5
Click-To-Call amazing
5
Call Disposition Codes and Notes amazing
5
Outbound Caller ID amazing
5
Voicemail amazing
5
Concurrent Calls amazing
5
Advanced Routing
Automatic Call Distributor (ACD) amazing
5
Interactive Voice Response (IVR) System amazing
5
Skill-Based Routing amazing
5
Forward To Phone amazing
5
No-Answer Call Forwarding amazing
5
Business Tools and Integrations
Seamless Integrations very good
4
Computer Telephony very good
4
Enhanced Caller ID amazing
5
Contact History very good
4
Automated Workflows very good
4
Monitoring
Call Monitoring amazing
5
Call Barging amazing
5
Historical Reporting amazing
5
Agent Reporting amazing
5
Custom Reporting amazing
5
Utilities
Local Caller ID amazing
5
