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User review of NICE inContact

We are able to better organize our call processes

- by Luther

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

All our departments can use this system, that’s how flexible this tool is. It allows us to rotate our inbound calls among sales team.

What aspects are problematic or could work better?

Sometimes an outside call that is not from our organization would come through the contact number. Unfortunatelly, its tech support team doesn’t believe us that this is possible and they don’t help us to solve this kind of issue.

What specific problems in your company were solved by this product?

It helps us to organize dispersal of calls and transfering to some large orgamization.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Medical Devices

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.