What are the best aspects of this product?
I love the fact that we can get on a personal level with our customers while engaging with them. Great tool for interacting and we love that we can show to our customers that we really care. Also, its customer service is on a personal level too, they are always willing to help, and they offer great ideas for creating plans, they offer trainings so you can easily get advocate certification. I have great experience with Influtiive and I feel that they really care about their customers. We are able to communicate with other admins so we can learn more tips and tricks.
What aspects are problematic or could work better?
I don’t have dislikes about this software, because it is very useful for us. I would like easier way to configure a hub and make it with backgrounds and our company’s logo. Also, they could implement cloud storage so we can utilize various pictures and resource pages.
What specific problems in your company were solved by this product?
We are able to see that our customers really like the product and they want to help each other out. We use advocates and we have experienced great benefits with them because they are always willing to help, and we have found that they have great influence on someone in purchasing stage. We love the ability to create wonderful interaction with our users and get referrals, reviews and help about prospects.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year