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Influitive Review

Influitive
Our score: 9.0 User satisfaction: 100%

What is Influitive?

Influitive is a customer advocacy and marketing platform that allows companies to fully leverage their loyal customers to market their services and products via a customer-to-customer approach attract more people, gain their business, and drive sales.  People are no longer attracted to traditional methods of marketing such as email blasts and social media ad campaigns but tend to believe first-hand product reviews and testimonials from loyal customers.

Influitive enables brands to build customer trust by mobilizing their most loyal customers and do the marketing for them. The system makes it easy for businesses to build most engaging, custom branded advocate communities where they can organize and motivate brand advocates. With a few clicks, you can create very engaging, targeted activities for customers to provide positive thoughts and comments about your products and services.

As customers participate in these targeted actions, they earn points and get rewards and recognition for their involvement. Basically, they get rewarded for spreading the love for their brand.

Overview of Influitive Benefits

With Influitive, businesses have a reliable and solid advocacy platform that helps them create a marketing movement that is sparked, build, and powered by the voice of their most rabid and loyal customers. Influitive takes marketing on another level by getting the people who actually use and love your product engage potential customers and convert them into actual sales and further engage them to fuel repeat business.

Influitive nurtures this advocacy marketing approach by fully leveraging loyal customers to gather referrals and then reward them for their participation. It is proven that leads fleshed from referrals tend to close faster and more often. As Influitive follows this principle, users will see their sales pipeline flow much faster and sales performance becomes more increased.

The software doesn’t just provide customer advocates with just an ordinary support forum. Influitive understands that many customers who love your brand want to have that sense of belonging with and among their peers. That is why the system provides businesses with a community building feature where they can create custom communities that foster discussions, sharing of best practices, and create relationships.

Customers are prevalent in every possible online place – social media channels, blogs, forums, etc. They are everywhere in your business. Influitive understands this and provides users with an integration library functionality that enables you to inject advocacy directly into your existing processes and follow that impact every phase of the customer journey. Influitive is also built to easily integrate with your CRM, marketing automation, reference management tool and more, ensuring that your advocacy marketing strategies have longer and wider reach.

Overview of Influitive Features

  • Access Control
  • Analytics
  • API
  • Automatic Notifications
  • CRM Integration
  • Geofencing / Geolocation
  • Instant Message / Internal Message
  • Leaderboards
  • Loyalty Program Administration
  • Mobile Application
  • Social Media Integration
  • Widgets

Influitive Position In Our Categories

Knowing that businesses have their own business needs, it is only practical they steer clear of settling on an all-encompassing, ideal software system. Having said that, it is troublesome to try to pinpoint such application even among widely used software solutions.
The reasonable step to undertake would be to jot down the numerous essential functions which require careful thought such as key features, pricing, skill ability of staff members, business size, etc. Thereafter, you must double down on your research fully. Have a look at these Influitive reviews and explore the other software products in your shortlist in detail. Such well-rounded product investigation makes sure you keep away from ill-fitting applications and select the one that includes all the aspects you require business requires.

Position of Influitive in our main categories:

TOP 3

Influitive is one of the top 3 Gamification Software systems

TOP 50

Influitive is one of the 50 Marketing Software products

If you are interested in Influitive it might also be useful to examine other subcategories of gamification software for small business gathered in our database of B2B software reviews.

There are popular and widely used applications in each software category. But are they necessarily the best fit for your company’s special wants? A popular software product may have thousands of subscribers, but does it present what you need? For this reason, do not blindly invest in popular systems. Read at least a few Influitive Gamification Software reviews and consider the aspects that you desire in the software such as the cost, main tools, available integrations etc. Then, select a few solutions that fit your needs. Check out the free trials of these platforms, read online comments, get explanations from the seller, and do your homework systematically. This profound groundwork is sure to aid you select the finest software application for your company’s specific requirements.

How Much Does Influitive Cost?

Influitive Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Influitive individual and enterprise pricing information is available only upon request. Please contact the company for more details.

User Satisfaction

Positive Social Media Mentions 74
Negative Social Media Mentions 0

We realize that when you make a decision to buy Gamification Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Influitive reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Influitive. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Influitive Comparisons

Influitive user reviews

Influitive helps you to achieve all your goals

Read full review >
Lora
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.10.2018 Company Size: More than 100 Employees Industry: Computer Software

Great customer engagement tool

Read full review >
Tina
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2018 Company Size: More than 100 Employees Industry: Information Technology and Service

With Influitive we are able to build strong connection with our customers

Read full review >
Chelsea
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.09.2018 Company Size: More than 100 Employees Industry: Computer Software

Great solution for interacting with your clients

Read full review >
Kelly
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.04.2018 Company Size: 11-50 Employees Industry: Computer Software

I highly recommend Influitive

Read full review >
Debbie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.03.2018 Company Size: More than 100 Employees Industry: Internet

What are Influitive pricing details?

Influitive Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Influitive individual and enterprise pricing information is available only upon request. Please contact the company for more details.

What integrations are available for Influitive?

Influitive AdvocateHub integrates with the following business systems and applications:

  • Salesforce
  • Eloqua
  • HubSpot
  • Marketo
  • Salesforce Pardot
  • PFL
  • Tango Card
  • ROIInnovation
  • Hootsuite
  • Zapier

Influitive average rating:

Average score
5/5 (10 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Debbie

PROS: With Influitive we can easily recognize our biggest fans and loyal customers. We quickly get the product feedback from our customers and what we like most is the fact that we get references for sales calls. Our product review sites are always updated and with fresh reviews. Thanks to this platform our customers are willing to provide testimonials, case studies and even insight into specific topics they are interested in. I have to say that I love the referrals, because they are tracked in Salesforce. The campaign is easy to pull up and you are allowed to see the leads directly from the program. In addition, you will get a coach that will help you with new ideas for the projects and program. I have to say that Julia and Eric are the best coaches. The support team is responsive, helpful and very professional. They constantly work on their improvements and they release notes weekly, I am confident that they will continue the good work.

CONS: I wouldn’t say dislike, but a little issue we have run into was the referral program. Additionally, the management focuses only on referrals and other program benefits are left behind, and we know that referrals are connected to revenue. My advice is to spend enough time with your coach before you launch campaigns.

Reviewed 2 years ago

Read full review >

The least favorable review

Nora

PROS: This platform offers fun way of engaging, and keeping the attention of our customers by informing them about our new content. We can reward our customers for their activities that they do like: sharing the content on social media, providing product feedback, reading contents, providing case studies and testimonials. We are able to create exclusive members-only community for our loyal customers with peer-to-peer feedback. We are able to create new opportunities for them, to get an information of what they think, want and need. About its support team, there is no bad word for them, always present and responsive.

CONS: I had some difficulties with the onboarding, they could implement more real examples to reference, and they could implement more customizations. But, what I like is the fact that the Trello board is updated regularly.

Reviewed 2 years ago

Read full review >

More reviews from 10 actual users:

Sort by:

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  • Latest
  • Most useful
  • Most positive
  • Most negative

Influitive helps you to achieve all your goals

Read full review >
Lora
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.10.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Once you learn how to use Influitive you will quickly reach out and engage with your customers, effortlessly. The platform has lot of customization and it is very easy to learn how to use it. To be honest, the platform needs fair amount of time for setting up because you need to create challenges, make decision on rewards and finally to work with your team to get a list of customers. An ability to inform your customers about your product, an ability to excite them about it, and engage them is the key to your success, and that’s what you get with Influitive.

CONS: It’s is difficult if you have one person to handle everything what this product offers, because you will need someone to set roles for each member, someone to take the community management, another to work on reporting, other to work on rewards and so on. The most important thing is that you need to engage your customers on a daily basis so you can get the feedback you want.

What do you think about this review? Great Poor

Great customer engagement tool

Read full review >
Tina
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2018 Company Size: More than 100 Employees Industry: Information Technology and Service

PROS: Influitive allows us to manage, track and scale our customer advocacy platform. We have experienced great results and our referrals, case studies, and references are highly increased. We are able to engage our customers, and be more focused on the loyal ones. We are able to better understand them, to know what they want and don’t want, we are able to give them a small piece of our upcoming product release and to use their experience to improve our product. The product is win-win for us, because allows us to measure all our marketing efforts. The good things is that each department can be involved and help to make the experience more successful.

CONS: To be honest, I cannot say that I have dislikes about this product, because they constantly make improvements and updates. We are eager to know what’s next.

What do you think about this review? Great Poor

With Influitive we are able to build strong connection with our customers

Read full review >
Chelsea
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.09.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Influtive offers intuitive and simple gamification model. If you want to build positive environments within different aspects of the company than the product is right for you. It’s amazing how you can work on different parts of the business with only one product and while doing your job you’ll have fun. It’s really easy and amazing to create challenges to advocates and to receive positive response immediately for feedback, reviews, referrals, references and even social shares.

CONS: The product is little buggy, but the support team is always responsive and highly helpful. I wish they could make the product more flexible when it comes to targeting different groups (who sees, what, and when they log in). I really need this kind of flexibility because I’m creating the program for our partners, but I feel they are heading that direction.

What do you think about this review? Great Poor

Great solution for interacting with your clients

Read full review >
Kelly
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.04.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: I love the fact that we can get on a personal level with our customers while engaging with them. Great tool for interacting and we love that we can show to our customers that we really care. Also, its customer service is on a personal level too, they are always willing to help, and they offer great ideas for creating plans, they offer trainings so you can easily get advocate certification. I have great experience with Influtiive and I feel that they really care about their customers. We are able to communicate with other admins so we can learn more tips and tricks.

CONS: I don’t have dislikes about this software, because it is very useful for us. I would like easier way to configure a hub and make it with backgrounds and our company’s logo. Also, they could implement cloud storage so we can utilize various pictures and resource pages.

What do you think about this review? Great Poor

I highly recommend Influitive

Read full review >
Debbie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.03.2018 Company Size: More than 100 Employees Industry: Internet

PROS: With Influitive we can easily recognize our biggest fans and loyal customers. We quickly get the product feedback from our customers and what we like most is the fact that we get references for sales calls. Our product review sites are always updated and with fresh reviews. Thanks to this platform our customers are willing to provide testimonials, case studies and even insight into specific topics they are interested in. I have to say that I love the referrals, because they are tracked in Salesforce. The campaign is easy to pull up and you are allowed to see the leads directly from the program. In addition, you will get a coach that will help you with new ideas for the projects and program. I have to say that Julia and Eric are the best coaches. The support team is responsive, helpful and very professional. They constantly work on their improvements and they release notes weekly, I am confident that they will continue the good work.

CONS: I wouldn’t say dislike, but a little issue we have run into was the referral program. Additionally, the management focuses only on referrals and other program benefits are left behind, and we know that referrals are connected to revenue. My advice is to spend enough time with your coach before you launch campaigns.

What do you think about this review? Great Poor

It allows us to provide professional service to our customers

Read full review >
Nora
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.03.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: This platform offers fun way of engaging, and keeping the attention of our customers by informing them about our new content. We can reward our customers for their activities that they do like: sharing the content on social media, providing product feedback, reading contents, providing case studies and testimonials. We are able to create exclusive members-only community for our loyal customers with peer-to-peer feedback. We are able to create new opportunities for them, to get an information of what they think, want and need. About its support team, there is no bad word for them, always present and responsive.

CONS: I had some difficulties with the onboarding, they could implement more real examples to reference, and they could implement more customizations. But, what I like is the fact that the Trello board is updated regularly.

What do you think about this review? Great Poor

I highly recommend Influitive

Read full review >
Adele
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.03.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: We started using Influitive several months ago and we are very satisfied with the growth by now and the success we have achieved so far! With the advocate hub we can pinpoint our vocally experienced users and give them the opportunity to share or speak instead of us in a way that is beneficial for both sides. It makes the advocate marketing with fun. Making things with fun is the point! Our customers like the program very much because it is fun and straightforward to use. It was very hard to collect customer referrals, to setup case study interviews and to get recommendations, feedback on our product etc, but with Influitive, we are rewarding our advocates for the amazing work. We are big fans so far and we are expecting this program to grow more!

CONS: Mobility should be improved. The experience of the mobile and tablet users is not so good as it is with laptop users, so if the whole point of this advocate marketing is gamification, you should be able to play on your phone! Despite that, I am really satisfied with the product updates and I hope it will be fixed soon.

What do you think about this review? Great Poor

Influitive for everyday use

Read full review >
Katrina
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.02.2018 Company Size: More than 100 Employees Industry: Information Technology and Service

PROS: Influitive gives me an ability to organize social shares and announcements. Also, I get valuable insights on product and valuable feedback. There are lot of benefits that this product offers, one of them that I like most is the ability to ask for online review. We use this platform for more than a year, and we managed to launch our associates. The process was easy to do, we just needed to change some targeting on challenges. This platform allows us to have two portals for the price of one.

CONS: I have faced limitation with social share challenges. I am an admin and I am allowed to create Twitter text, but the social share challenges allows the user to share across Twitter, Likedln and Facebook so my TW is still there on every network. I have asked for help and their customer team was really helpful. So, my only dislike is the limitation when it comes to copying for social share.

What do you think about this review? Great Poor

Wonderful tool for engaging your customers

Read full review >
Alex
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.02.2018 Company Size: More than 100 Employees Industry: Human Resources

PROS: I love the Advocate HUB from this platform. They encourage our customer team to engage more than a thousand target customers. They always participate in our projects on their terms, they are willing to complete mutual challenges, activities and even opportunities in a funny way. You should try Advocate Hub if you are not sure which of your customers are available today and would like to complete the activities immediately. AH, offers fun interface for engaging your customers from anywhere whenever they select the activities. I love the Salesforce integration because we are able to share challenges and “Request a Reference” option in Salesforce Opportunities, the reference request is very easy. Its coaches make sure that we are getting the best of their platform, its support team is highly responsive and knowledgeable, and rest of its team has helped us to make true partnership for success.

CONS: Whenever a capability gap is found its team is very open for new suggestions and they make our feedback as their engineering plan whenever it’s possible.

What do you think about this review? Great Poor

Great product, simple to use and very helpful

Read full review >
Wendell
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.02.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Influitive allows us to get valuable feedback for our products, usage of the products and our services. By using this platform we are able to engage our loyal customers, to recognize our leads and gain insight from them. I am new user of this product and I have to say that it is very easy to learn, set up and it is highly intuitive platform. It offers helpful customer service and they arrange monthly meetings with coaches. I love the challenge templates, they are very useful especially when you are stuck with contents.

CONS: The platform can be buggy sometimes, and I have faced some email issues. But, its support team sends an e-mail with full explanation of the issue. They could improve the reporting feature and metrics.

What do you think about this review? Great Poor
Reviewed By Louie Andre
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