Custom development and application upgrades are generally buggy

What are the best aspects of this product?

Outlook sync and the ability of custom programming. Also the initial migration from our legacy system. One time perpetual license and no annual software maintenance.

What aspects are problematic or could work better?

Poor customer service experience. Custom work is not guaranteed like out of the box programming. General release updates are buggy and when custom dev updates are applied, bugs that surface are not included in free bug fixes. Their attitude is that no software is perfect so the customer should expect bugs. They like to compare themselves to Microsoft and that Microsoft applications all have bugs. So as a customer I should expect every release to have bugs. Cannot rely on updates to be bug free. Always fixing new bugs after each update. Owner's statements would contradict previously agreed statements from Account Team

What features/services would you like to see in future versions of this product?

I would like to see at least one bug free update release.

What specific problems in your company were solved by this product?

System allowed for a central CRM system that allowed us to integrate an events and mailing list functionalities.

Are you a current user of this product?

Yes