User-friendly, affordable, and packed with useful features

What are the best aspects of this product?

I like a number of things about this tool For one, the customer support team is very helpful, quickly resolving the problems we approached them with and also providing us with fixes to bugs. This tool was also very user-friendly, which is a big deal since our company is small and not only of us are tech-savvy. Another thing that I really appreciated is how this made it easy for us to access customer-related tasks, notes, documents, and emails. It also allows us to work remotely and even without an internet connection, thanks to the offline synchronization feature. Finally, it all comes at a cost that is affordable to us.

What aspects are problematic or could work better?

Generally, I really like this software. However, there are a number of things that can be improved. For one, this tool seems to have a problem syncing with Outlook versions that aren't in English. It also doesn't allow me to input a contact's department, which is something that you really need to have if you're working with an organization that has a lot of departments. It would be great if we were allowed to add that information and have that information sync with Outlook as well.

What specific problems in your company were solved by this product?

This tool has really helped us out with the organization. Thanks to the tool's cloud-based SQL database, we can keep customer-related tasks, e-mails, documents, and other information in a single place where team members can look. This also allows for the possibility of working remotely or from home.

Are you a current user of this product?

Yes