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User review of Infusionsoft

A Good software to track connections and data

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

One thing that I like about this software is the automation of sending out emails and follow-ups to our clients’ base. This enables us to contemplate other innovative ideas that we can engage in.
Also, with this software, you are in a position of seeing the responses of your customers if they are reading the emails or not. You will also be able to understand if the emails sent to the clients have bounced and whether the email addresses are functioning.
They have a topnotch customer support which is always available 24 hours a day, seven days a week. The responses are also beneficial.

What aspects are problematic or could work better?

This software can really get expensive for the startups which usually puts them off. They need to lower their prices.
It is not meant for a small company especially if it lacks the IT department. You need an expert in this field to help you map things out.
The integration of this software is a bit hectic and I think there should be better tutorials to solve this issue.

What features/services would you like to see in future versions of this product?

The 14 days trial is very short and I think it should be a bit longer, may be four weeks or more.

What specific problems in your company were solved by this product?

Infusionist allows our company more time for what is should be doing nad less time concentrating with paperwork. It allows us to have a birds-eye-view of all activities in the business which has been crucial to the growth of the business.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Electrical/Electronic Manufacturing

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

$4000

What is your total annual cost for using this product?

$10000

How long is your contract with the vendor?

Less than 1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Key Features

Integrations
4
very good
Collaboration Features
5
amazing
Mobile Support
5
amazing
Customization
5
amazing

Security & Support

Security
4
very good
Customer Support
5
amazing
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