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User review of Infusionsoft

Top notch customer support

- by Neil

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

In my opinion, the best part about Infusionsoft is their excellent customer support. I can depend on their live chat for help any time. A number of agents have helped us out many times and the phone agents are friendly and responsive. There is a family atmosphere to working with this company. Plus, the email broadcasts are very helpful for my business.

What aspects are problematic or could work better?

I find it time consuming to use the editing feature in the email broadcasts. When I delete a line, the whole format of the email changes and I have to reformat from the beginning. Another glitch is our broadcasts are stopped because the vendor says they are spam. But our emails are not spam and I would like to know the number of subscribers who are calling it spam.

What specific problems in your company were solved by this product?

We use Infusionsoft for mass emailing to thousands of subscribers. The app has given us good benefits as the mass emailing has helped to expand our business.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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