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User review of Innago

Better Than My Expectations

- by Heather Boerger

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

For what I need to use it for, hands down the best part about it is that it's no cost to me as a property manager. Being that I don't have to pay for it on my end the program provides immense value for me to run my operations. I'm also a fan of their delicacy towards personal information.

What aspects are problematic or could work better?

I think for someone who is brand new to the program, providing a better step by step process of completing their profile/account would cancel out any confusion. Currently the progress bar for completion that I have at the top of my page says I have 2/5 completed in my setup, even though I have completed all 5.

What features/services would you like to see in future versions of this product?

I think an integration for people to be able to access articles/blogs/and templates for property management would be a great way to streamline everything. Potentially setting up a community channel to connect with other property managers at a similar scale

What specific problems in your company were solved by this product?

So much was solved. i am a first time property manager/head of operations with no previous experience in this field. Having Innago took my stress levels down from an 8 to a 3 because they had everything put together for our tenants to have access to. They made my work way easier and way more organized.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Real Estate

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It reduces the time and effort spent on administrative tasks.
  • It facilitates faster payments.
  • It improves communication between owners and tenants.
  • It offers enhanced convenience.
  • It provides financial insight.

PRICING & COSTS

What was the cost of implementing this product?

0$

What is your total annual cost for using this product?

0$

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

0$

FEATURE DETAILS

Accounting
4
very good
Lease management
5
amazing
Maintenance management
5
amazing
Owner portal
5
amazing
Tenant portal
5
amazing
Tenant screening
5
amazing
Budgeting
5
amazing
Building maintenance
5
amazing
Housekeeping
5
amazing
Reporting
5
amazing