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User review of Innago

Great entry level software for property management

- by Jordan Blakeley-Gendreau

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Give you most features required to successfully manage rental properties.

What aspects are problematic or could work better?

There are some features like recurring management fees that are missing but I am told they are working on adding the feature in.

What features/services would you like to see in future versions of this product?

Owner investments, recurring management fees, utility/mortgage bill alerts.

What specific problems in your company were solved by this product?

Lease tracking, maintenance tracking and accounting all in one platform.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Real Estate

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It reduces the time and effort spent on administrative tasks.
  • It facilitates faster payments.
  • It improves communication between owners and tenants.
  • It offers enhanced convenience.
  • It provides financial insight.

PRICING & COSTS

What was the cost of implementing this product?

$0

What is your total annual cost for using this product?

$0

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Accounting
4
very good
Lease management
5
amazing
Maintenance management
5
amazing
Owner portal
4
very good
Tenant portal
4
very good
Budgeting
3
ok
Building maintenance
4
very good
Housekeeping
4
very good
Reporting
4
very good
Direct booking
3
ok