Innago is fantastic at online rent collection – Great for first time and experienced landlords

What are the best aspects of this product?

For me, the best aspect of Innago is their option for online rent payment. We’ve been trying to transfer as many of our tenants to paying online as possible, and Innago provides a good service - for free! They offer a few really key options for rent collection, too, like the ability to edit rent for pro-rated amounts, charge late fees automatically, and allow the landlord to select if they would like their tenant to pay the transaction fee, or the landlord. Right now we have it set up so that we pay for bank transfers (a $2-3 fee per transaction), but if the tenant wants to pay with a credit or debit card, they must cover that charge (I think it’s 3% of the total amount).

What aspects are problematic or could work better?

As of May 2025, the only complaint I have about Innago is that they don’t currently offer a Spanish language option, which many of my tenants would need. Hopefully Innago is able to add a Spanish option down the line!

What features/services would you like to see in future versions of this product?

Aside from the Spanish language option, I can't think of any. Personally I only use Innago for rent collection, but I know they offer lease signing, maintenance tracking and requests, and renter's insurance for tenants - but I haven't used any of those services. It seems like a pretty full-fledged property management software.

What specific problems in your company were solved by this product?

I found Innago because we wanted the ease of being able to collect rent digitally, with some added protections like being able to stop accepting online rent payments. Many of our tenants have requested to pay rent via Zelle, but we have concerns about difficulties during evictions (not being able to stop accepting payments without suspending your entire Zelle account). Innago solves that problem. I also looked into Stessa/RentPrep, but their cost is far too high considering I only use the online rent payment feature at this time.

Are you a current user of this product?

Yes