User review
of Insightly
Stay Away from Insightly
-
by Brent Reiter
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT mediocre
2out of 5
PROS & CONS
What are the best aspects of this product?
Honestly we found none. We tried real hard to like this CRM, but we just couldn't.
What aspects are problematic or could work better?
Customization is severely lacking or non existent
Ease of use is awful
Refunding customers 100% when they don't go live
What features/services would you like to see in future versions of this product?
Customizations
What specific problems in your company were solved by this product?
None
Are you a current user of this product?
No
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Transportation/Trucking/Railroad
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Podio
Why did you decide to change it?
We went back to old CRM
Are you satisfied with the change?
No went back to old CRM
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
$2500
What is your total annual cost for using this product?
$2500
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
NONE
FEATURE DETAILS
Sales & Marketing Automation
Sales Opportunity Management very poor
1
Customer Management very poor
1
Task Management very poor
1
Contract Management very poor
1
Pricing Management very poor
1
Email Marketing very poor
1
Order Management very poor
1
Campaign Management very poor
1
Analytics
Reports very poor
1
ROI Analytics very poor
1
Integrations
API very poor
1
Calendar & Contacts Sync very poor
1
Export & Import of Data very poor
1
Available Integrations very poor
1
Social Network Integration very poor
1
Customer Service
Call Center Tools very poor
1
Issue Tracking very poor
1
Support Portal very poor
1
Knowledge Base Management very poor
1
General Features
Collaboration Features very poor
1
Dashboard very poor
1
Overall Performance very poor
1
Access & Role Management very poor
1
Mobile Support very poor
1
Customization very poor
1
File Management very poor
1
Language Support very poor
1
Security very poor
1
