- Home Customer Experience Management Software INSTANT Insight Very satisfied by this kiosk customer satisfaction survey system which I recommend
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User review
of INSTANT Insight
Very satisfied by this kiosk customer satisfaction survey system which I recommend
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
- Easiness to implement
- Can be moved to various areas (lobby, restaurants, offices, spa)
- Easy to create short survey (pre-built)
- No hidden cost
- System is working well
What aspects are problematic or could work better?
- User guide to find the best set-up of the app more quickly
- The survey database can be enriched
- The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions
What features/services would you like to see in future versions of this product?
- NPS questions
- Different question types
- Expand root cause analysis functions
What specific problems in your company were solved by this product?
- Know customer satisfaction level for each weekday, time frame, in each business unit of the hotel (breakfast venue, fitness center area, back of house, canteen).
- Adapt staffing level to each operations
- Motivate staff
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
- I made the decision to purchase it
- I implemented it
- I advised the company to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps to improve customer satisfaction
- It enables us to analyze customer data to understand their needs
PRICING & COSTS
What was the cost of implementing this product?
About 2,500 USD for the software annual subscription and 3 kiosks hardware
What is your total annual cost for using this product?
See above - about 2,500 to 3,000 USD
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
Free options were added
FEATURE DETAILS
Customer management very good
4
Feedback management amazing
5
Survey management amazing
5
Collaboration and teamwork amazing
5
Reporting and analytics very good
4
Trend analysis very good
4
