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Customer Experience Management Software

2 user reviews

What is INSTANT Insight?

INSTANT Insight is a tablet app that offers a fun and easy way for your customers to share their feedback. Quality is just a click away with this app which enables you to measure real-time customer satisfaction via tactile tablets displayed on the busiest customer contact-points.

INSTANT Insight offers a new customer feedback rating system for stores, restaurants, hotels, restaurants, etc. It delivers intelligent insights and actionable information to improve the quality of your products and services. Plus, the app offers a method to efficiently measure the voice of your customers or the voice of your employees. You can understand in real-time expectations, strengths, and weaknesses in customer and employee satisfaction.

You can trigger immediate follow-up on what your customers evaluated during their visits or right after interactions with your staff. To sum up, INSTANT Insight is a quick and efficient solution for constantly engaging managers and employees to generate actions.

Overview of INSTANT Insight Benefits

Here are some of the benefits commonly associated to using INSTANT Insight:

Native tablet app

INSTANT Insight is a tablet app available for free downloads from Google’s Play Store. The app requires a separate quick sign-up process to give you access to the vendor’s one click on-site survey system.

Instant Satisfaction Score (ISS)

You can instantly capture customer feedback every day. A survey scale from 1 to 5 represented by 5 icons is used to measure the satisfaction and experience of your customers during their visits to your business.

Anytime, anywhere … in a few minutes

Connect any of your devices to the vendor’s web-portal. Review the app’s dashboards and analytics to get a real-time assessment of your people, processes, products, and information about the service quality and the emotional connections delivered to your customers.

Motivate your teams

Track positive feedback. Starting from this simple truth “Happy Employee equal Happy Customers”, you can easily reinforce your employee engagement and design effective incentive programs to improve your team’s motivation.

Generate more revenue

Delighted customers spend more, remember you, return more to your business, and recommend you to their contacts. Be aware of the substantial source of profit you can get from repeat customers.

Enhance your reputation

More satisfied customers equal greater word of mouth and word of mouse. Make sure to prevent the emergence of negative feedback before it hits the internet and build more loyal customers by fixing issues quickly.

Save money

Embrace and leverage complaint customers to identify areas for improvements, bring new innovative concepts, and imagine better future products and new standards at no cost. Turning a dissatisfied customer into a satisfied one costs less money than acquiring new customers.

Train and engage your teams

Be eager to learn what your customers like, dislike, or expect from your company. Identify best practices, conduct study cases during meetings, and training with your teams to improve your service levels.

Overview of INSTANT Insight Features

  • Full native tablet app for Android
  • Trend analysis
  • Sentiment analysis
  • Dashboard
  • Analytics
  • Action management
  • Survey displayed in two simultaneous languages
  • Real-time data processing
  • Professionally designed survey questions
  • Open web API supporting XML/JSON
  • Offline mode with automatic synchronization
  • Multiple survey languages supported (English, French, Japanese, German, Chinese)
  • Full UNICODE (supports Asian and Cyrillic languages)

INSTANT Insight Position In Our Categories

Position of INSTANT Insight in our main categories:


INSTANT Insight is one of the top 100 Customer Experience Management Softwareproducts


INSTANT Insight is one of the 100
Customer Experience Management Software products

If you are considering INSTANT Insight it could also be a good idea to investigate other subcategories of Best Customer Experience Management Software gathered in our base of SaaS software reviews.

There are trendy and widely used applications in each software category. But are they necessarily the best fit for your enterprise’s special wants? A market-leading software application may have thousands of customers, but does it offer what you need? For this reason, do not blindly shell out for popular systems. Read at least a few INSTANT Insight reviews and consider the elements that you want in the software such as the fees, main tools, available integrations etc. Then, shortlist a few systems that fit your needs. Check out the free trials of these platforms, read online comments, get information from the maker, and do your investigation thoroughly. This in-depth research is certain to aid you select the most excellent software solution for your firm’s specific wants.

How Much Does INSTANT Insight Cost?

INSTANT Insight Pricing Plans:
Free trial

INSTANT Insight is a free Android app that can be downloaded from Google Play.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and INSTANT Insight reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with INSTANT Insight. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Android
  • Web-based
Language Support
  • English
Pricing Model
  • Free
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


INSTANT Insight User Reviews

What are INSTANT Insight pricing details?

INSTANT Insight Pricing Plans:
Free trial

INSTANT Insight is a free Android app that can be downloaded from Google Play.

What integrations are available for INSTANT Insight?

INSTANT Insight offers an open web API supporting XML/JSON.

User reviews

User reviews in total: 2


Average Rating:

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The most favorable review

Anonymous Reviewer

1 year ago

Pros: We use this system for capturing in the moment feedback allowing event attendees satisfaction to give us their feedback about our stand, products and services. It gives us valid information how well we are doing and what could be improved during the events.

Cons: none

The least favorable review

Anonymous Reviewer

2 years ago

Pros: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well

Cons: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions

Anonymous Reviewer
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Published 1 year ago
We use this system for capturing in the moment feedback allowing event attendees satisfaction to give us their feedback about our stand, products and services. It gives...

1 person thinks this review is helpful

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Anonymous Reviewer
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Published 2 years ago

2 people think this review is helpful

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