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INSTANT Insight REVIEW

Customer Experience Management Software

2 user reviews
USER SATISFACTION 94%
OUR SCORE 7.0

What is INSTANT Insight?

INSTANT Insight is a tablet app that offers a fun and easy way for your customers to share their feedback. Quality is just a click away with this app which enables you to measure real-time customer satisfaction via tactile tablets displayed on the busiest customer contact-points.

INSTANT Insight offers a new customer feedback rating system for stores, restaurants, hotels, restaurants, etc. It delivers intelligent insights and actionable information to improve the quality of your products and services. Plus, the app offers a method to efficiently measure the voice of your customers or the voice of your employees. You can understand in real-time expectations, strengths, and weaknesses in customer and employee satisfaction.

You can trigger immediate follow-up on what your customers evaluated during their visits or right after interactions with your staff. To sum up, INSTANT Insight is a quick and efficient solution for constantly engaging managers and employees to generate actions.

Overview of INSTANT Insight Benefits

Here are some of the benefits commonly associated to using INSTANT Insight:

Native tablet app

INSTANT Insight is a tablet app available for free downloads from Google’s Play Store. The app requires a separate quick sign-up process to give you access to the vendor’s one click on-site survey system.

Instant Satisfaction Score (ISS)

You can instantly capture customer feedback every day. A survey scale from 1 to 5 represented by 5 icons is used to measure the satisfaction and experience of your customers during their visits to your business.

Anytime, anywhere … in a few minutes

Connect any of your devices to the vendor’s web-portal. Review the app’s dashboards and analytics to get a real-time assessment of your people, processes, products, and information about the service quality and the emotional connections delivered to your customers.

Motivate your teams

Track positive feedback. Starting from this simple truth “Happy Employee equal Happy Customers”, you can easily reinforce your employee engagement and design effective incentive programs to improve your team’s motivation.

Generate more revenue

Delighted customers spend more, remember you, return more to your business, and recommend you to their contacts. Be aware of the substantial source of profit you can get from repeat customers.

Enhance your reputation

More satisfied customers equal greater word of mouth and word of mouse. Make sure to prevent the emergence of negative feedback before it hits the internet and build more loyal customers by fixing issues quickly.

Save money

Embrace and leverage complaint customers to identify areas for improvements, bring new innovative concepts, and imagine better future products and new standards at no cost. Turning a dissatisfied customer into a satisfied one costs less money than acquiring new customers.

Train and engage your teams

Be eager to learn what your customers like, dislike, or expect from your company. Identify best practices, conduct study cases during meetings, and training with your teams to improve your service levels.

Overview of INSTANT Insight Features

  • Full native tablet app for Android
  • Trend analysis
  • Sentiment analysis
  • Dashboard
  • Analytics
  • Action management
  • Survey displayed in two simultaneous languages
  • Real-time data processing
  • Professionally designed survey questions
  • Open web API supporting XML/JSON
  • Offline mode with automatic synchronization
  • Multiple survey languages supported (English, French, Japanese, German, Chinese)
  • Full UNICODE (supports Asian and Cyrillic languages)

INSTANT Insight Position In Our Categories

Position of INSTANT Insight in our main categories:

100

INSTANT Insight is one of the top 100 Customer Experience Management Softwareproducts

100

INSTANT Insight is one of the 100
Customer Experience Management Software products


If you are considering INSTANT Insight it may also be a good idea to examine other subcategories of Best Customer Experience Management Software listed in our base of SaaS software reviews.

Each enterprise has different needs and requires a software that can be personalized for their size, kind of staff members and clients, and the particular industry they are in. For these reasons, no system can offer perfect features out-of-the-box. When you try to find a software product, first be sure what you require it for. Read some INSTANT Insight reviews and ask yourself do you need basic tools or do you want advanced tools? Are there any industry-specific functionalities that you are seeking? Get the answers to these questions to help your search. There are lots of factors that you need to reflect on and these include your finances, specific business wants, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally select the system that presents all that you require to boost your company effectiveness and productivity.

How Much Does INSTANT Insight Cost?

INSTANT Insight Pricing Plans:
Free trial
INSTANT Insight
Free

INSTANT Insight is a free Android app that can be downloaded from Google Play.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and INSTANT Insight reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with INSTANT Insight. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

103

NEGATIVE SOCIAL MENTIONS

6

Video

Technical details

Devices Supported
  • Android
  • Web-based
Language Support
  • English
Pricing Model
  • Free
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL

INSTANT Insight User Reviews

What are INSTANT Insight pricing details?

INSTANT Insight Pricing Plans:
Free trial
INSTANT Insight
Free

INSTANT Insight is a free Android app that can be downloaded from Google Play.

What integrations are available for INSTANT Insight?

INSTANT Insight offers an open web API supporting XML/JSON.

User reviews


User reviews in total: 2

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The most favorable review

Anonymous Reviewer

2 years ago


Pros: We use this system for capturing in the moment feedback allowing event attendees satisfaction to give us their feedback about our stand, products and services. It gives us valid information how well we are doing and what could be improved during the events.

Cons: none

The least favorable review

Anonymous Reviewer

2 years ago


Pros: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well

Cons: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions

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Published 2 years ago
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We use this system for capturing in the moment feedback allowing event attendees satisfaction to give us their feedback about our stand, products and services. It gives...



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Anonymous Reviewer
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Published 2 years ago
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2 people think this review is helpful

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