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INSTANT Insight Review
What is INSTANT Insight?
INSTANT Insight is a tablet app that offers a fun and easy way for your customers to share their feedback. Quality is just a click away with this app which enables you to measure real-time customer satisfaction via tactile tablets displayed on the busiest customer contact-points.
INSTANT Insight offers a new customer feedback rating system for stores, restaurants, hotels, restaurants, etc. It delivers intelligent insights and actionable information to improve the quality of your products and services. Plus, the app offers a method to efficiently measure the voice of your customers or the voice of your employees. You can understand in real-time expectations, strengths, and weaknesses in customer and employee satisfaction.
You can trigger immediate follow-up on what your customers evaluated during their visits or right after interactions with your staff. To sum up, INSTANT Insight is a quick and efficient solution for constantly engaging managers and employees to generate actions.
Show MoreOverview of INSTANT Insight Benefits
Here are some of the benefits commonly associated to using INSTANT Insight:
Native tablet app
INSTANT Insight is a tablet app available for free downloads from Google’s Play Store. The app requires a separate quick sign-up process to give you access to the vendor’s one click on-site survey system.
Instant Satisfaction Score (ISS)
You can instantly capture customer feedback every day. A survey scale from 1 to 5 represented by 5 icons is used to measure the satisfaction and experience of your customers during their visits to your business.
Anytime, anywhere … in a few minutes
Connect any of your devices to the vendor’s web-portal. Review the app’s dashboards and analytics to get a real-time assessment of your people, processes, products, and information about the service quality and the emotional connections delivered to your customers.
Motivate your teams
Track positive feedback. Starting from this simple truth “Happy Employee equal Happy Customers”, you can easily reinforce your employee engagement and design effective incentive programs to improve your team’s motivation.
Generate more revenue
Delighted customers spend more, remember you, return more to your business, and recommend you to their contacts. Be aware of the substantial source of profit you can get from repeat customers.
Enhance your reputation
More satisfied customers equal greater word of mouth and word of mouse. Make sure to prevent the emergence of negative feedback before it hits the internet and build more loyal customers by fixing issues quickly.
Save money
Embrace and leverage complaint customers to identify areas for improvements, bring new innovative concepts, and imagine better future products and new standards at no cost. Turning a dissatisfied customer into a satisfied one costs less money than acquiring new customers.
Train and engage your teams
Be eager to learn what your customers like, dislike, or expect from your company. Identify best practices, conduct study cases during meetings, and training with your teams to improve your service levels.
Show MoreOverview of INSTANT Insight Features
- Full native tablet app for Android
- Trend analysis
- Sentiment analysis
- Dashboard
- Analytics
- Action management
- Survey displayed in two simultaneous languages
- Real-time data processing
- Professionally designed survey questions
- Open web API supporting XML/JSON
- Offline mode with automatic synchronization
- Multiple survey languages supported (English, French, Japanese, German, Chinese)
- Full UNICODE (supports Asian and Cyrillic languages)
INSTANT Insight Position In Our Categories
Because companies have unique business needs, it is practical they steer clear of buying a one-size-fits-all, “perfect” software solution. Needless to say, it is troublesome to chance on such application even among sought-after software solutions. The rational thing to undertake can be to take note of the numerous key aspects which necessitate investigation such as critical features, costing, technical skill capability of the employees, organizational size, etc. Next, you should perform the product research comprehensively. Have a look at some INSTANT Insight reviews and scrutinize the other applications in your list more closely. Such well-rounded research ascertains you steer clear of unsuitable software solutions and subscribe to the one which provides all the function your company requires for optimal results.
Position of INSTANT Insight in our main categories:
TOP
200
INSTANT Insight is one of the top 200 Customer Experience Management Software products
If you are interested in INSTANT Insight it may also be a good idea to check out other subcategories of Customer Experience Management Software collected in our database of B2B software reviews.
It is crucial to realize that hardly any service in the Customer Experience Management Software category is going to be an ideal solution able to fulfill all the needs of all business types, sizes and industries. It may be a good idea to read a few INSTANT Insight Customer Experience Management Software reviews first as specific software may perform well just in a very small set of applications or be created with a really specific industry in mind. Others may function with a goal of being simple and intuitive and as a result lack complicated features needed by more experienced users. There are also apps that support a broad group of customers and offer a complex feature toolbox, but this usually comes at a more expensive price of such a service. Ensure you're aware of your needs so that you get a software that has specifically the functionalities you search for.
How Much Does INSTANT Insight Cost?
INSTANT Insight Pricing Plans:
Free Trial
INSTANT Insight
Free
What are INSTANT Insight pricing details?
INSTANT Insight Pricing Plans:
Free Trial
INSTANT Insight
Free
INSTANT Insight is a free Android app that can be downloaded from Google Play.
User Satisfaction
Positive Social Media Mentions
103
Negative Social Media Mentions
6
We are aware that when you decide to get a Customer Experience Management Software it’s crucial not only to see how experts rank it in their reviews, but also to find out whether the real clients and enterprises that purchased these solutions are indeed content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and INSTANT Insight reviews across a broad array of social media sites. The information is then displayed in an easy to understand form revealing how many clients had positive and negative experience with INSTANT Insight. With that information available you should be ready to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Android
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for INSTANT Insight?
INSTANT Insight offers an open web API supporting XML/JSON.
INSTANT Insight User Reviews
INSTANT Insight average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well
CONS: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions
The least favorable review
PROS: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well
CONS: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions
More reviews from 2 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
Very satisfied with this system!
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 20.08.2021
Company Size: 51-100 Employees
Industry: Hospitality
PROS: We use this system for capturing in the moment feedback allowing event attendees satisfaction to give us their feedback about our stand, products and services. It gives us valid information how well we are doing and what could be improved during the events.
CONS: none
Very satisfied by this kiosk customer satisfaction survey system which I recommend
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 26.05.2021
Company Size: More than 100 Employees
Industry: Hospitality
PROS: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well
CONS: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions
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INSTANT Insight user reviews
Very satisfied with this system!
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 20.08.2021
Company Size: 51-100 Employees
Industry: Hospitality
Very satisfied by this kiosk customer satisfaction survey system which I recommend
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 26.05.2021
Company Size: More than 100 Employees
Industry: Hospitality
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