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INSTANT Insight Review

INSTANT Insight
Our score: 7.0 User satisfaction: 94%

What is INSTANT Insight?

INSTANT Insight is a tablet app that offers a fun and easy way for your customers to share their feedback. Quality is just a click away with this app which enables you to measure real-time customer satisfaction via tactile tablets displayed on the busiest customer contact-points.

INSTANT Insight offers a new customer feedback rating system for stores, restaurants, hotels, restaurants, etc. It delivers intelligent insights and actionable information to improve the quality of your products and services. Plus, the app offers a method to efficiently measure the voice of your customers or the voice of your employees. You can understand in real-time expectations, strengths, and weaknesses in customer and employee satisfaction.

You can trigger immediate follow-up on what your customers evaluated during their visits or right after interactions with your staff. To sum up, INSTANT Insight is a quick and efficient solution for constantly engaging managers and employees to generate actions.

Overview of INSTANT Insight Benefits

Here are some of the benefits commonly associated to using INSTANT Insight:

Native tablet app

INSTANT Insight is a tablet app available for free downloads from Google’s Play Store. The app requires a separate quick sign-up process to give you access to the vendor’s one click on-site survey system.

Instant Satisfaction Score (ISS)

You can instantly capture customer feedback every day. A survey scale from 1 to 5 represented by 5 icons is used to measure the satisfaction and experience of your customers during their visits to your business.

Anytime, anywhere … in a few minutes

Connect any of your devices to the vendor’s web-portal. Review the app’s dashboards and analytics to get a real-time assessment of your people, processes, products, and information about the service quality and the emotional connections delivered to your customers.

Motivate your teams

Track positive feedback. Starting from this simple truth “Happy Employee equal Happy Customers”, you can easily reinforce your employee engagement and design effective incentive programs to improve your team’s motivation.

Generate more revenue

Delighted customers spend more, remember you, return more to your business, and recommend you to their contacts. Be aware of the substantial source of profit you can get from repeat customers.

Enhance your reputation

More satisfied customers equal greater word of mouth and word of mouse. Make sure to prevent the emergence of negative feedback before it hits the internet and build more loyal customers by fixing issues quickly.

Save money

Embrace and leverage complaint customers to identify areas for improvements, bring new innovative concepts, and imagine better future products and new standards at no cost. Turning a dissatisfied customer into a satisfied one costs less money than acquiring new customers.

Train and engage your teams

Be eager to learn what your customers like, dislike, or expect from your company. Identify best practices, conduct study cases during meetings, and training with your teams to improve your service levels.

Overview of INSTANT Insight Features

  • Full native tablet app for Android
  • Trend analysis
  • Sentiment analysis
  • Dashboard
  • Analytics
  • Action management
  • Survey displayed in two simultaneous languages
  • Real-time data processing
  • Professionally designed survey questions
  • Open web API supporting XML/JSON
  • Offline mode with automatic synchronization
  • Multiple survey languages supported (English, French, Japanese, German, Chinese)
  • Full UNICODE (supports Asian and Cyrillic languages)

INSTANT Insight Position In Our Categories

Knowing that businesses have special business-related requirements, it is only reasonable that they abstain from getting a one-size-fits-all, ”best” business application. Regardless, it would be futile to stumble on such application even among branded software products. The sensible step to do can be to make a list of the several critical functions that merit analysis like major features, budget, technical skill competence of staff members, business size, etc. Thereafter, you should conduct the product research systematically. Have a look at some INSTANT Insight evaluations and scrutinize the other software systems in your list in detail. Such detailed research ensure you drop mismatched apps and choose the system which meets all the function you require business requires.

Position of INSTANT Insight in our main categories:

TOP 200

INSTANT Insight is one of the top 200 Customer Experience Management Software products

If you are interested in INSTANT Insight it might also be a good idea to analyze other subcategories of Customer Experience Management Software collected in our base of SaaS software reviews.

Organizations have different needs and requirements and no software solution can be just right in such a condition. It is futile to try to find an ideal off-the-shelf software product that meets all your business needs. The intelligent thing to do would be to customize the application for your specific requirements, worker skill levels, budget, and other elements. For these reasons, do not hurry and pay for well-publicized trendy applications. Though these may be widely used, they may not be the best fit for your particular needs. Do your groundwork, check out each short-listed application in detail, read a few INSTANT Insight Customer Experience Management Software reviews, contact the seller for clarifications, and finally select the application that provides what you want.

How Much Does INSTANT Insight Cost?

INSTANT Insight Pricing Plans:

Free Trial

INSTANT Insight

Free

INSTANT Insight is a free Android app that can be downloaded from Google Play.

User Satisfaction

Positive Social Media Mentions 103
Negative Social Media Mentions 6

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and INSTANT Insight reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with INSTANT Insight. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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INSTANT Insight Comparisons

INSTANT Insight user reviews

Very satisfied with this system!

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.11.2017 Company Size: 51-100 Employees Industry: Hospitality

Very satisfied by this kiosk customer satisfaction survey system which I recommend

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.06.2017 Company Size: More than 100 Employees Industry: Hospitality

What are INSTANT Insight pricing details?

INSTANT Insight Pricing Plans:

Free Trial

INSTANT Insight

Free

INSTANT Insight is a free Android app that can be downloaded from Google Play.

What integrations are available for INSTANT Insight?

INSTANT Insight offers an open web API supporting XML/JSON.

INSTANT Insight average rating:

Average score
5/5 (2 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well

CONS: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions

Reviewed 3 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well

CONS: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions

Reviewed 3 years ago

Read full review >

More reviews from 2 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Very satisfied with this system!

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.11.2017 Company Size: 51-100 Employees Industry: Hospitality

PROS: We use this system for capturing in the moment feedback allowing event attendees satisfaction to give us their feedback about our stand, products and services. It gives us valid information how well we are doing and what could be improved during the events.

CONS: none

What do you think about this review? Great Poor

Very satisfied by this kiosk customer satisfaction survey system which I recommend

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.06.2017 Company Size: More than 100 Employees Industry: Hospitality

PROS: - Easiness to implement - Can be moved to various areas (lobby, restaurants, offices, spa) - Easy to create short survey (pre-built) - No hidden cost - System is working well

CONS: - User guide to find the best set-up of the app more quickly - The survey database can be enriched - The survey display design can be a bit more optimized even if customers like it as it is because it is very simple and easy to read questions

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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