- Home Customer Experience Management Software INSTANT Insight Very satisfied with this system!
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User review
of INSTANT Insight
Very satisfied with this system!
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
We use this system for capturing in the moment feedback allowing event attendees satisfaction to give us their feedback about our stand, products and services. It gives us valid information how well we are doing and what could be improved during the events.
What aspects are problematic or could work better?
none
What features/services would you like to see in future versions of this product?
Additional web-dashboards
What specific problems in your company were solved by this product?
This digital solution replaced our comment card survey and it boosted our response rate to over 300% per exhibition!
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Hospitality
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps to reduce customer churn
- It helps to improve customer satisfaction
- It enables us to get more product referrals from our customers
- It assists us to deliver a personalized customer experience
- It enables us to analyze customer data to understand their needs
PRICING & COSTS
What was the cost of implementing this product?
Low
What is your total annual cost for using this product?
Low
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
Yes
FEATURE DETAILS
Customer management amazing
5
Feedback management amazing
5
Survey management amazing
5
Ticket management amazing
5
Products and inventory amazing
5
Collaboration and teamwork amazing
5
Integrations and API amazing
5
Customer self-service amazing
5
Reporting and analytics amazing
5
Customer segmentation amazing
5
Knowledge management amazing
5
Trend analysis amazing
5
