A Comprehensive Customer Support System

What are the best aspects of this product?

Intercom gives us all the tools we need to provide quality support to our customers. It is also very easy to use. We are able to interact with new customers seamlessly, acquire and record all the needed information, find out the location of the customers and even their timezones, accommodate all kinds of concerns, etc. This software helps us assist our clients and solve their problems effectively.

What aspects are problematic or could work better?

What I don’t really like about the software is its notification feature. Notifications just appear everywhere and it becomes really annoying when it pops up while I am providing support to a client. I often lose focus because of it.

What specific problems in your company were solved by this product?

We are using Intercom to deal with different types of customer concerns. And because all customer support agents are using the same application, we are able to generate reports of daily processes easier and faster. It is easy to know what problems are yet to be solved and when to make follow-ups. We are able to ensure that the concerns of every client who reaches out to us are given proper attention. This software generally helps us provide satisfactory customer service and see what areas can still be improved to achieve even better customer service.

Are you a current user of this product?

Yes