Price

$49

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Intercom Live Chat REVIEW

Live Chat Software

1 user review
USER SATISFACTION 88%
OUR SCORE 8.8

What is Intercom Live Chat?

Intercom Live Chat is a chat app you can use to catch your website visitors and convert them into customers. Engage your visitors on your website or those who use your app, and text them via chat or email. This software allows you to track events and custom data for your leads. However, the events are only recorded when a visitor starts conversation with one of your team and becomes a lead.

You can also track page views using only event metadata. However, the software allows you to add leads to companies. You only need to send company custom data for a lead. There is an option to manually convert a lead into a user if you want to. There is also an option within the software to send auto messages to your visitor at the right time.

Overview of Intercom Live Chat Benefits

Intercom live chat software stores data about your users, so you can group them together and message them. The software gives you access to user’s email address, information of the day a user first signed up for your product, and first and last seen day a user visited your website or your application. The system allows you to see where your users come from, the number of times they have visited your site, their timezone, and get the information of their social profiles and operating system. Intercom mobile app allows you to track the “last seen” on iOS and Android devices.

This software gives you an option to select other languages on your messenger. Just click “add language” and then click “make default” so all of the UI language will appear on your messenger and you and your team can chat with your French users or German users and so on. The Intercom software auto-detects the language of your website visitor.

Within the software, you can customize your messenger and you can make the messenger available for selected users only so you can offer them real support. It allows you to choose how the messenger bar opens for your visitors, for example, you can make the messenger to open when visitor clicks on the ‘Talk to us’ icon. You can add a link of your product in the messenger and create a custom launcher for your iOS and Android apps.  

In addition, you can easily export your user data out of Intercom live chat. The software also allows you to import your user data from CSV, MailChimp, and Mixpanel to your Intercom account. You can update user data and add new features for selected users, and update their email in Intercom account. You can also import users via Rest API and add historical event data for them.

Overview of Intercom Live Chat Features

  • Track user data in Intercom
  • Messenger launcher
  • Auto messages
  • Localization
  • Email notifications
  • Team inbox
  • Live lead profiles
  • Notes and mentions
  • Saved replies

Intercom Live Chat Position In Our Categories

Position of Intercom Live Chat in our main categories:

50

Intercom Live Chat is one of the top 50 Customer Support Software products

50

Intercom Live Chat is one of the 50
Customer Support Software products


Intercom Live Chat is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#8
Category:Position:
Live Chat Software#8

It is crucial to note that virtually no app in the Customer Support Software category is going to be a perfect solution that can match all the requirements of various business types, sizes and industries. It may be a good idea to read a few Intercom Live Chat reviews first as specific services might excel just in a really narrow set of applications or be prepared with a very specific industry in mind. Others can function with a goal of being simple and intuitive and therefore lack advanced elements welcomed by more experienced users. You can also come across apps that cater to a wide group of customers and give you a complex feature base, but this in most cases comes at a more significant price of such a service. Ensure you're aware of your needs so that you buy a software that offers exactly the functionalities you search for.

How Much Does Intercom Live Chat Cost?

Intercom Live Chat Pricing Plans:

Intercom Live Chat offers three pricing plans as well as a free trial for 14 days:

Messages – From $53/month

  • Segment – Target messages based on behavior and time
  • Send – Send one-off or triggered auto messages
  • Optimize – Improve message performance
  • Integrate – connect to tolls you already use

Inbox – From $53/month

  • Multi-channel – Receive messages from leads and users wherever they are
  • Team Inbox – One place to manage and respond to all conversations with leads and users
  • Operator Bot – Bot for better customer experiences
  • Actionable insights – See your team’s performance and plan ahead

Articles – $49/month flat rate

  • Public Help Center – Knowledge base searchable by anyone
  • Actionable Insights – Feedback loops to help you improve your content
  • Help Desk Integration – Connect Intercom’s Articles and Inbox products to scale your support

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Intercom Live Chat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Intercom Live Chat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

27

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT

Intercom Live Chat User Reviews


Anonymous Reviewer 1 month ago
Verified
user


What are Intercom Live Chat pricing details?

Intercom Live Chat Pricing Plans:

Intercom Live Chat offers three pricing plans as well as a free trial for 14 days:

Messages – From $53/month

  • Segment – Target messages based on behavior and time
  • Send – Send one-off or triggered auto messages
  • Optimize – Improve message performance
  • Integrate – connect to tolls you already use

Inbox – From $53/month

  • Multi-channel – Receive messages from leads and users wherever they are
  • Team Inbox – One place to manage and respond to all conversations with leads and users
  • Operator Bot – Bot for better customer experiences
  • Actionable insights – See your team’s performance and plan ahead

Articles – $49/month flat rate

  • Public Help Center – Knowledge base searchable by anyone
  • Actionable Insights – Feedback loops to help you improve your content
  • Help Desk Integration – Connect Intercom’s Articles and Inbox products to scale your support

What integrations are available for Intercom Live Chat?

  • Facebook
  • Slack
  • GitHub
  • Twitter
  • Wordpress
  • Stripe
  • Segment
  • Sales CRM
  • Zapier
  • HipChat
  • Zendesk
  • Mixpanel
  • MailChimp
  • Marketo
  • Trello

User reviews


1 Review

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Published 1 month ago
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user
Fluid communication with clients using live chat. Great that email is integrated.



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