Price

$49

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Intercom Live Chat REVIEW

Live Chat Software

No user reviews
USER SATISFACTION 88%
OUR SCORE 8.8

What is Intercom Live Chat?

Intercom Live Chat is a chat app you can use to catch your website visitors and convert them into customers. Engage your visitors on your website or those who use your app, and text them via chat or email. This software allows you to track events and custom data for your leads. However, the events are only recorded when a visitor starts conversation with one of your team and becomes a lead.

You can also track page views using only event metadata. However, the software allows you to add leads to companies. You only need to send company custom data for a lead. There is an option to manually convert a lead into a user if you want to. There is also an option within the software to send auto messages to your visitor at the right time.

Overview of Intercom Live Chat Benefits

Intercom live chat software stores data about your users, so you can group them together and message them. The software gives you access to user’s email address, information of the day a user first signed up for your product, and first and last seen day a user visited your website or your application. The system allows you to see where your users come from, the number of times they have visited your site, their timezone, and get the information of their social profiles and operating system. Intercom mobile app allows you to track the “last seen” on iOS and Android devices.

This software gives you an option to select other languages on your messenger. Just click “add language” and then click “make default” so all of the UI language will appear on your messenger and you and your team can chat with your French users or German users and so on. The Intercom software auto-detects the language of your website visitor.

Within the software, you can customize your messenger and you can make the messenger available for selected users only so you can offer them real support. It allows you to choose how the messenger bar opens for your visitors, for example, you can make the messenger to open when visitor clicks on the ‘Talk to us’ icon. You can add a link of your product in the messenger and create a custom launcher for your iOS and Android apps.  

In addition, you can easily export your user data out of Intercom live chat. The software also allows you to import your user data from CSV, MailChimp, and Mixpanel to your Intercom account. You can update user data and add new features for selected users, and update their email in Intercom account. You can also import users via Rest API and add historical event data for them.

Overview of Intercom Live Chat Features

  • Track user data in Intercom
  • Messenger launcher
  • Auto messages
  • Localization
  • Email notifications
  • Team inbox
  • Live lead profiles
  • Notes and mentions
  • Saved replies

Intercom Live Chat Position In Our Categories

Position of Intercom Live Chat in our main categories:

20

Intercom Live Chat is one of the top 20 Customer Support Software products

20

Intercom Live Chat is one of the top 20
Customer Support Software products


Intercom Live Chat is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#5
Category:Position:
Live Chat Software#5

Each business has its own characteristics, and may require a specific Customer Support Software solution that will be designed for their business size, type of clients and employees and even individual industry they support. It's not wise to count on locating a perfect solution that will be suitable for each business regardless of their background is. It may be a good idea to read a few Intercom Live Chat reviews first and even then you should pay attention to what the solution is supposed to do for your business and your employees. Do you require a simple and straightforward service with just basic functions? Will you actually make use of the advanced functionalities required by experts and big enterprises? Are there any specific tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a solid software that will match your budget.

How Much Does Intercom Live Chat Cost?

Intercom Live Chat Pricing Plans:

Intercom live chat offers 2 pricing plans as well as a free trial for 14 days:

Lite Plan – $49/month

  • Receive messages from website visitors
  • Reply in real time with attachments & emoji
  • Manage lead conversations in a team inbox
  • Receive messages from your Facebook page
  • Track your conversation history with leads

Standard Plan – $79 /month

  • Receive messages from website visitors
  • Reply in real time with attachments & emoji
  • Manage lead conversations in a team inbox
  • Receive messages from your Facebook page
  • Track your conversation history with leads
  • Trigger messages based on visitor behavior
  • See reply rates & goal conversions
  • View your lead conversations in Salesforce
  • Manage team member permissions
  • Unbranded Intercom Messenger and emails

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Intercom Live Chat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Intercom Live Chat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

27

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT

What are Intercom Live Chat pricing details?

Intercom Live Chat Pricing Plans:

Intercom live chat offers 2 pricing plans as well as a free trial for 14 days:

Lite Plan – $49/month

  • Receive messages from website visitors
  • Reply in real time with attachments & emoji
  • Manage lead conversations in a team inbox
  • Receive messages from your Facebook page
  • Track your conversation history with leads

Standard Plan – $79 /month

  • Receive messages from website visitors
  • Reply in real time with attachments & emoji
  • Manage lead conversations in a team inbox
  • Receive messages from your Facebook page
  • Track your conversation history with leads
  • Trigger messages based on visitor behavior
  • See reply rates & goal conversions
  • View your lead conversations in Salesforce
  • Manage team member permissions
  • Unbranded Intercom Messenger and emails

What integrations are available for Intercom Live Chat?

  • Facebook
  • Slack
  • GitHub
  • Twitter
  • Wordpress
  • Stripe
  • Segment
  • Sales CRM
  • Zapier
  • HipChat
  • Zendesk
  • Mixpanel
  • MailChimp
  • Marketo
  • Trello

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