A visually appealing and sophisticated live chat tool to drive conversions

What are the best aspects of this product?

Before we implemented Intercom Live Chat, our company's bounce rate was worrisome. After we started using the live chat tool, we were able to engage our customers in real time. This has led to the realization that they have a ton of questions they need to be answered before they commit and make a purchase. Because of this application, we were able to satisfy prospective consumers, thus leading them to convert. Additionally, Intercom permitted us to provide information to our client base in an accurate and rapid manner by hosting our FAQs, thereby saving us time and letting us close more customer conversations and tickets. Apart from that, Intercom's user interface has a sophisticated design that goes well with our website, making it look premium to our customers.

What aspects are problematic or could work better?

It is frustrating that the chatbot is only for customers who are signed in. We have a large volume of guest customers who we cannot attend to promptly at times. It would be advantageous if the chatbot can be utilized for visitors who have not registered to our site. Plus, Intercom Live Chat should improve its notification serving. It has alerted us of new conversations late and because of this, we have lost precious leads.

What specific problems in your company were solved by this product?

After a while of using Intercom Live Chat, we saw that our bounce rate decreased greatly and has improved our conversion rate as well, as we can now chat with individuals who are on the verge of making a purchase.

Are you a current user of this product?

Yes