An all-in-one tool that helps us work more efficiently

What are the best aspects of this product?

One thing I really like about Intercom is its design which allows me to work with all the necessary features in one screen. With this app, toggling between screens is no longer necessary. We are able to respond to the queries of our clients faster with Intercom. Our teamwork is also better with this app. The notes and mention features are especially noteworthy. These make the distribution of tasks among teammates easier.

What aspects are problematic or could work better?

I would not say that there is anything to dislike about Intercom. The issues I am having when using it has more to do with other factors than with the app itself.

What specific problems in your company were solved by this product?

With Intercom, we see a positive trend toward efficiency in solving user errors. This has been the main reason why we’re using the app and we’re satisfied with the resulting trend. Apart from this, the app has an incredible and easy-to-navigate database system and an in-app messaging function which allows me to share information and discuss issues with my workmates.

Are you a current user of this product?

Yes