An exceptional tool that makes even customers highly satisfied

What are the best aspects of this product?

Intercom Live Chat is a top-notch support solution for assisting customers because of its multitasking capabilities. This aspect of the software has been a boon for our business because every team member can see the messages coming from customers, thanks to the consolidated inbox. It has also been a great help that Intercom allows us to forward customer queries to the appropriate individuals or teams, a feature that has helped us save time and made everyone efficient. Most importantly, Intercom allows us to build a knowledge base from within the platform. This integration is valuable because we can create automated replies using articles from our help center. This not only assists customers faster but it also reduces the chat volume of the support team. And when it comes to third-party integrations, Intercom has a marketplace where you can cherry pick your preferred systems. For example, you can connect your company's CRM with Intercom to generate leads or deals and funnel the communications to the CRM.

What aspects are problematic or could work better?

At this point, there is nothing that I do not commend in Intercom Live Chat (and it may never occur), as I believe that the company is enhancing the tool in all the right ways.

What specific problems in your company were solved by this product?

When we started using Intercom Live Chat for our support communications, I have noticed an increase in our efficiency rate. I have also noted that with this software, I can respond to more customers, something that I barely or did not experience while using similar applications.

Are you a current user of this product?

Yes