Great customer support and lead generation tool

What are the best aspects of this product?

Our customers have been benefiting from getting support through this app. Articles, help guides, and chatbots are all very useful for them when they have queries regarding our product. We also appreciate that the platform is available in Portuguese.

What aspects are problematic or could work better?

Their product tour can be improved. We had issues navigating it at first.

What specific problems in your company were solved by this product?

Intercom made our support team more organized. Our data management has significantly improved and we are now able to communicate with our clients better.

Are you a current user of this product?

Yes