Intercom Live Chat serves as the foundation of a great, comprehensive customer experience

What are the best aspects of this product?

Intercom Live Chat is a solid and proven solution that regularly produces innovations that revolutionize how we provide support to our customers, thereby enhancing their experience with our brand. Intercom itself has a reliable team whose members are on hand to assist us in resolving our challenges and who find ways to incorporate our feedback into the software or at least include it in the roadmap for future implementation. Because of this, we can look forward to our evolving needs being met.

What aspects are problematic or could work better?

Intercom's latest subscription model is a tad steeper compared to the previous iteration. This makes it less economical compared to its competitors and maybe a point against them.

What specific problems in your company were solved by this product?

Because Intercom Live Chat is easy to use, there is no need for us to request help from our IT department to implement it. We can also customize it and personalize our communications effortlessly without technical assistance.

Are you a current user of this product?

Yes