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User review of Intercom Live Chat

Simple but high-quality app

- by Ellis

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Intercom proves to be more superior to its competitors in terms of design and features. It is simple, fast, and complete. Still, I think, some improvements may be made with regard to integrations.

What aspects are problematic or could work better?

It would be better if the articles report will be available for viewing on more dates than is in the options in the current version of the app.

What specific problems in your company were solved by this product?

Intercom is an avenue to connect with clients in real-time. We have been taking advantage of this technology to provide instant support to our clients.

Notes feature gives us the insight to create meaningful conversations about the issues we face.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.