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User review of Intercom Live Chat

The best sales management tool I’ve used so far

- by Osbaldo

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

What I like most about the software is the customization features on messenger. We decide how the messenger will function. Also, we are able to tag a member of our team whenever there are messages that require their attention and create personalized messages templates. The team inbox is also incredible.

What aspects are problematic or could work better?

There are three things that I don’t like in the system – its IOS application, the marketing campaign management system, and the social marketing tool. The IOS app is slow and constantly collapsing. The templates for ads in the marketing campaign management system are limited. Last but not least, it is hard to integrate the system with Facebook and Instagram.

What specific problems in your company were solved by this product?

Despite the shortcomings of the software, it is still a huge help to us especially when it comes to managing our sales. The process became faster and more efficient. We are also able to save a lot of time, thanks to a plethora of communication tools that this platform offers. To make things even better, we are able to integrate the system with other services.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.