This app helps us keep our customers at the forefront of our minds

What are the best aspects of this product?

Intercom Live Chat is a highly advantageous solution that has helped us win the loyalty of a big bulk of our customers because of our rapid-fire responses to their questions. On top of that, the chat tool offers a single inbox for all customer conversations and it provides seamless integrations with our own platform and with GitHut.

What aspects are problematic or could work better?

I find that Intercom's user interface is a bit cluttered. After a few updates, it has been laggy and unstable. It has also been more arduous to track alerts and I wish there are more comprehensive reports available.

What specific problems in your company were solved by this product?

Intercom Live Chat is a boon in our support aspect. This has allowed us to receive feedback from customers and respond to their queries easily. The tool also works in another way--we can use it from our end to send announcements regarding updates to our product.

Are you a current user of this product?

Yes