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User review of Intercom Live Chat

This app helps us maintain clear communication with our clients

- by Darby

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Intercom helps us to effectively communicate with our clients. The synchronization of mail and chat features helps prevent miscommunication.

What aspects are problematic or could work better?

Personalization in the user interface can be a nice touch up for Intercom. Varying themes and colors would be a delightful addition to an already well-designed app.

What specific problems in your company were solved by this product?

We use this platform to answer queries about our product. Intercom helps strengthen our client relations.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.