What are the best aspects of this product?
I have used several live chat applications in the past but when I have used Intercom Live Chat, I don’t want to go back again or switch. It is not only back end users like us that favors the platform. I have been contacted by customers praising Intercom Live Chat. This is a sign that it is right for us. The platform handles data very well. I can tell that the developers have made it ready for the future. This is because it is easy to configure and you can use it according to your particular business needs. I love how their data filtering feature. My team and I can gather information and arrange it very easily. Although we have had issues with its spam filtering module, these just creep up once in a blue moon. This type of issue does not deter us from staying with the platform. Another plus is that Intercom encourages its users to use the leadership approach. It also gives out guides and tips to its clients. This lets us know that people behind it understand the needs of its business customers and walk the extra mile to deliver extra value. Good company. Good product.
What aspects are problematic or could work better?
I have noted that Intercom has more features for its CRM component lately and I would prefer it if they add more tools for marketing. They are hardly an alternative or a replacement for an actual CRM so it would be a good idea to create a better synchronization path with HubSpot or another company.
What specific problems in your company were solved by this product?
Promptly responding to issues and tickets lodged by customers is easier with Intercom Live Chat because everyone in the support team can access emails and chats. This is greatly advantageous since there is no need for customers to wait for a certain individual to address their queries or problems. Intercom has also been helping us plan our targeted messaging pipeline for customers by enabling us to post our data to the system via API.
Are you a current user of this product?
What is your company size?
What is your industry?