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User review of Intercom

A critical tool for SaaS organizations and an ideal model for startups with a high model.

- by Catherine

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

This messaging app completely turns the tables around for CSMs. Having the abiity to carry out content and suport personally helped us link to our users and acquire useful insight. What's more, Intercom did extremely well in terms of performance. It's simply to deploy, and product support has been helpful.

What aspects are problematic or could work better?

In terms of functionality, it has everything there. The downside that nitpick about is making enhancements with the A/B testing so I can make it easier to send to staff of Intercom.

What specific problems in your company were solved by this product?

Intercom greatly enhanced how we educate potential customers and current active users. Being a CSM, this product prompted me to directly engage with users in a more personal and immediate manner. Getting everything like content, customer communication and usage reporting in one roof makes the broken process simpler. It gives me more freedom in assisting users.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

User

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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