A critical tool for SaaS organizations and an ideal model for startups with a high model.

What are the best aspects of this product?

This messaging app completely turns the tables around for CSMs. Having the abiity to carry out content and suport personally helped us link to our users and acquire useful insight. What's more, Intercom did extremely well in terms of performance. It's simply to deploy, and product support has been helpful.

What aspects are problematic or could work better?

In terms of functionality, it has everything there. The downside that nitpick about is making enhancements with the A/B testing so I can make it easier to send to staff of Intercom.

What specific problems in your company were solved by this product?

Intercom greatly enhanced how we educate potential customers and current active users. Being a CSM, this product prompted me to directly engage with users in a more personal and immediate manner. Getting everything like content, customer communication and usage reporting in one roof makes the broken process simpler. It gives me more freedom in assisting users.

Are you a current user of this product?

Yes