Price

$49

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Intercom REVIEW

Customer Support Software

10 user reviews
USER SATISFACTION 96%
OUR SCORE 9.0

What is Intercom?

Intercom is a user intelligence and behavioral targeting platform that helps to better understand, improve, and benefit from your customer communication. The app provides insight into who is using your product and offers the tools to send personal communicators. You can utilize Intercom to send targeted, in-app messages and behavior-driven emails.

Intercom provides users a live database of customers that is constantly kept up to date. The software offers features to get feedback from your users, and to send event invites and other communication. The app enables users to send emails and in-app messages across mobile and web devices.

Overview of Intercom Benefits

  • Live segments and filters: View and get notified about client status updates, such as new clients, active clients, and clients moving away. Create custom segments based on user attributes or events.
  • Rich user and company profiles: View all your customer data on a single platform including location, contact details, company name, interaction history, and their current activity.
  • Live segmentation: Get access to live information on customer behavior and use these insights to build targeted campaigns to your desired audiences.
  • Real-time metrics: Monitor how your campaigns are performing in real time. Access data such as click-throughs, open rates, and other desired actions.
  • Triggered messages: Set up behavior triggered campaigns to target select users who perform certain actions or are at specific stages, like new, active, and inactive users.

Overview of Intercom Features

  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/email composer
  • Inbound email address
  • Intercom app for iOS
  • Issue resolution
  • Key message grouping
  • Live user data
  • Message tagging
  • Personalized reply templates
  • Real-time performance monitoring
  • Real-time updates
  • Rich message composer
  • Team assigning
  • Team inbox
  • User event tracking

Intercom Position In Our Categories

Position of Intercom in our main categories:

3

Intercom is one of the top 3 Customer Experience Management Software products

10

Intercom is one of the top 10 Customer Support Software products

10

Intercom is one of the top 10 Help Desk Software products

3

Intercom is one of the top 3
Customer Experience Management Software products

10

Intercom is one of the top 10
Customer Support Software products

10

Intercom is one of the top 10
Help Desk Software products


If you are interested in Intercom it may also be beneficial to check out other subcategories of Best Customer Support Software collected in our database of SaaS software reviews: Live Chat Software, Help Desk & Ticketing Software, Remote Support Software

Every organization has different requirements and requires a software that can be personalized for their size, kind of staff members and clients, and the particular industry they are in. For these reasons, no software can offer perfect tools off-the-shelf. When you look for a software app, first be sure what you want it for. Read some Intercom reviews and ask yourself do you need basic tools or do you want sophisticated functionality? Are there any industry-specific functionalities that you are searching for? Find the answers to these questions to assist your search. There are lots of aspects that you need to reflect on and these include your budget, particular business requirements, your company size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the platform that provides all that you require to boost your organization efficiency and productivity.

How Much Does Intercom Cost?

Intercom Pricing Plans For Enterprises & Small Business:

Intercom offers a combined package as well as individual packages:

Engage + Learn + Support: from $57

  • For your company
  • Everything for Marketing, Product, and Support to connect with customers.

Acquire: flat $49

  • For sales and support teams
  • Talk to visitors on your website to help them become customers

Engage: from $49

  • For marketing teams
  • Guide new signups to become active customers

Learn: from $49

  • For product teams
  • Get quality product feedback from the right customers

Support: from $49

  • For support teams
  • Streamline support for your team and your customers

Observe: free forever

  • For your company
  • See who your customers are and what they do in your product

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Intercom reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Intercom. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

243

NEGATIVE SOCIAL MENTIONS

10

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

What are Intercom pricing details?

Intercom Pricing Plans:

Intercom offers a combined package as well as individual packages:

Engage + Learn + Support: from $57

  • For your company
  • Everything for Marketing, Product, and Support to connect with customers.

Acquire: flat $49

  • For sales and support teams
  • Talk to visitors on your website to help them become customers

Engage: from $49

  • For marketing teams
  • Guide new signups to become active customers

Learn: from $49

  • For product teams
  • Get quality product feedback from the right customers

Support: from $49

  • For support teams
  • Streamline support for your team and your customers

Observe: free forever

  • For your company
  • See who your customers are and what they do in your product

What integrations are available for Intercom?

Intercom offers an API and integrates with the following applications:

  • Driftrock Custom Audience
  • Usersnap
  • Stripe

User reviews


10 Reviews

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4
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0

Average Rating

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The most favorable review

Israel


Pros:
This tool's automated messaging is jaw dropping. By hitting users with the right message done at the perfect time, you're able to control their experience of the app and get them to come back time and again. In-app messaging is a lot more effective through e-mail since it results to improved response.

Cons:
At times I feel as if both campaigns and messages are getting more complex and bigger. This makes it nerve racking to make Intercom updates since it could break the great flow I'm having. I can't think of a better platform than this. But as of the moment, it's a minor problem.

The least favorable review

Lindsey


Pros:
Intercom makes it simple to communicate with users in real time. It has helped us move beyond using email triggers and we can engage with users right inside the system. The app has helped us to reduce churn, and boost revenue and customer satisfaction.

Cons:
If you add events via the REST API, they don’t trigger actions immediately. The events are added to a queue and the client has to log in to trigger an action. This causes problems as events like payments don’t trigger immediate actions. The vendor should make this instant. Another glitch is the app doesn’t allow triggering/segmenting/reporting based on events. Instead of needing to create multiple events, it’d be great if actions were triggered based on the triggering of certain event values.


Lindsey

Verified
user
Intercom makes it simple to communicate with users in real time. It has helped us move beyond using email triggers and we can engage with users right inside the system....

Israel

Verified
user
This tool's automated messaging is jaw dropping. By hitting users with the right message done at the perfect time, you're able to control their experience of the app and...

Beverly

Verified
user
The segment section enabled me to easily reach out and target all of my customers. Their automation section is a lot stronger thanks largely to the possibly including...

Percy

Verified
user
When you've connected Intercom to your app, and you're able to transmit data to Intercom, you'll wind up building a powerful medium for marketeers. You can utilize this...

Sergio

Verified
user
I love how it's able to help me personalize and concentrate on each customer. I love how you can contact customers in real-time and get the chance to quickly share...

Brett

Verified
user
In terms of having a customer communications platform, I noticed this product not as overwhelming and simple to utilize. Its pricing schedule helped me carry out decision...

Calvin

Verified
user
I love how it makes it possible to send e-mails to a number of people simultaneously to a certain customer segment. I love their assignment functionality and the ability...

Catherine

Verified
user
This messaging app completely turns the tables around for CSMs. Having the abiity to carry out content and suport personally helped us link to our users and acquire...

Eduardo

Verified
user
This tool makes it a lot simpler to interact with users in real-time. Going past e-mail triggers and simply having the ability to engage directly with users within the...

Tammy

Verified
user
I love how this tool offers you a line to directly interact with you end user. This makes it even more possible even if the user is located internationally.

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