Price

$49

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Intercom REVIEW

Customer Support Software

19 user reviews
USER SATISFACTION 96%
OUR SCORE 9.0

What is Intercom?

Intercom is a user intelligence and behavioral targeting platform that helps to better understand, improve, and benefit from your customer communication. The app provides insight into who is using your product and offers the tools to send personal communicators. You can utilize Intercom to send targeted, in-app messages and behavior-driven emails.

Intercom provides users a live database of customers that is constantly kept up to date. The software offers features to get feedback from your users, and to send event invites and other communication. The app enables users to send emails and in-app messages across mobile and web devices.

Overview of Intercom Benefits

  • Live segments and filters: View and get notified about client status updates, such as new clients, active clients, and clients moving away. Create custom segments based on user attributes or events.
  • Rich user and company profiles: View all your customer data on a single platform including location, contact details, company name, interaction history, and their current activity.
  • Live segmentation: Get access to live information on customer behavior and use these insights to build targeted campaigns to your desired audiences.
  • Real-time metrics: Monitor how your campaigns are performing in real time. Access data such as click-throughs, open rates, and other desired actions.
  • Triggered messages: Set up behavior triggered campaigns to target select users who perform certain actions or are at specific stages, like new, active, and inactive users.

Overview of Intercom Features

  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/email composer
  • Inbound email address
  • Intercom app for iOS
  • Issue resolution
  • Key message grouping
  • Live user data
  • Message tagging
  • Personalized reply templates
  • Real-time performance monitoring
  • Real-time updates
  • Rich message composer
  • Team assigning
  • Team inbox
  • User event tracking

Intercom Position In Our Categories

Position of Intercom in our main categories:

3

Intercom is one of the top 3 Customer Experience Management Software products

10

Intercom is one of the top 10 Customer Support Software products

10

Intercom is one of the top 10 Help Desk Software products

3

Intercom is one of the top 3
Customer Experience Management Software products

10

Intercom is one of the top 10
Customer Support Software products

10

Intercom is one of the top 10
Help Desk Software products


If you are interested in Intercom it may also be beneficial to check out other subcategories of Best Customer Support Software collected in our database of SaaS software reviews: Live Chat Software, Help Desk & Ticketing Software, Remote Support Software

Every organization has different requirements and requires a software that can be personalized for their size, kind of staff members and clients, and the particular industry they are in. For these reasons, no software can offer perfect tools off-the-shelf. When you look for a software app, first be sure what you want it for. Read some Intercom reviews and ask yourself do you need basic tools or do you want sophisticated functionality? Are there any industry-specific functionalities that you are searching for? Find the answers to these questions to assist your search. There are lots of aspects that you need to reflect on and these include your budget, particular business requirements, your company size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the platform that provides all that you require to boost your organization efficiency and productivity.

How Much Does Intercom Cost?

Intercom Pricing Plans For Enterprises & Small Business:

Intercom offers a combined package as well as individual packages:

Engage + Learn + Support: from $57

  • For your company
  • Everything for Marketing, Product, and Support to connect with customers.

Acquire: flat $49

  • For sales and support teams
  • Talk to visitors on your website to help them become customers

Engage: from $49

  • For marketing teams
  • Guide new signups to become active customers

Learn: from $49

  • For product teams
  • Get quality product feedback from the right customers

Support: from $49

  • For support teams
  • Streamline support for your team and your customers

Observe: free forever

  • For your company
  • See who your customers are and what they do in your product

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Intercom reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Intercom. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

40

NEGATIVE SOCIAL MENTIONS

10

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

What are Intercom pricing details?

Intercom Pricing Plans:

Intercom offers a combined package as well as individual packages:

Engage + Learn + Support: from $57

  • For your company
  • Everything for Marketing, Product, and Support to connect with customers.

Acquire: flat $49

  • For sales and support teams
  • Talk to visitors on your website to help them become customers

Engage: from $49

  • For marketing teams
  • Guide new signups to become active customers

Learn: from $49

  • For product teams
  • Get quality product feedback from the right customers

Support: from $49

  • For support teams
  • Streamline support for your team and your customers

Observe: free forever

  • For your company
  • See who your customers are and what they do in your product

What integrations are available for Intercom?

Intercom offers an API and integrates with the following applications:

  • Driftrock Custom Audience
  • Usersnap
  • Stripe

User reviews


19 Reviews

12
7
0
0
0

Average Rating

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The most favorable review

Essie


Pros:
I love the all concept. It gives me the ability to get a global view of what’s occurring in my system and personalize messages based on the information I can collect about our users.

Cons:
In my opinion, the email builder interface needs improvement. I wish they had used a classic email interface as it is more efficient.

The least favorable review

Bill


Pros:
I love that it is easy and straightforward to import users and to create segments based on various attributes.

Cons:
The interface is clunky and slow. There are a few peculiar requirements about how the app shows data. For example, it won’t show companies unless there is a user from that company assigned to them. This is peculiar because you can create users and companies independently, and users can belong to multiple companies. The API documentation is poor and needs to be improved. In my opinion, the app needs to be improved a lot to make it more developer friendly.


Bill

Verified
user
I love that it is easy and straightforward to import users and to create segments based on various attributes.

Jesse

Verified
user
We simply needed to set up the system properly and after that all our team members could use it easily to engage with our users. We send out targeted messages to certain...

Lowell

Verified
user
We use Intercom to send out targeted messages to our customers and we also get useful insights on them.

Essie

Verified
user
I love the all concept. It gives me the ability to get a global view of what’s occurring in my system and personalize messages based on the information I can collect...

Kirk

Verified
user
I am highly impressed with the messaging automation feature which helps us contact our users with effective messages at the right time. This helps us control their...

Eric

Verified
user
The biggest benefit we gained from Intercom is it enables us to nurture our trials by approaching them differently, according to their usage, for example, logged in more...

Bob

Verified
user
The in-app messaging feature is very useful for CSMs. The app helps to deliver personalized content and support and we get valuable insights about our users. Plus, the...

Juan

Verified
user
Intercom Events is an important feature for us because we run multiple campaigns based on visitor behavior on our website. We would have found it difficult to implement...

Jodi

Verified
user
In my opinion, Intercom is indispensable for enterprise SaaS companies. We use it to offer real-time support to our customers, dispatch product updates, and monitor our...

Lindsey

Verified
user
Intercom makes it simple to communicate with users in real time. It has helped us move beyond using email triggers and we can engage with users right inside the system....

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