Price

$49

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Intercom REVIEW

Customer Support Software

19 user reviews
USER SATISFACTION 96%
OUR SCORE 9.0

What is Intercom?

Intercom is a user intelligence and behavioral targeting platform that helps to better understand, improve, and benefit from your customer communication. The app provides insight into who is using your product and offers the tools to send personal communicators. You can utilize Intercom to send targeted, in-app messages and behavior-driven emails.

Intercom provides users a live database of customers that is constantly kept up to date. The software offers features to get feedback from your users, and to send event invites and other communication. The app enables users to send emails and in-app messages across mobile and web devices.

Overview of Intercom Benefits

  • Live segments and filters: View and get notified about client status updates, such as new clients, active clients, and clients moving away. Create custom segments based on user attributes or events.
  • Rich user and company profiles: View all your customer data on a single platform including location, contact details, company name, interaction history, and their current activity.
  • Live segmentation: Get access to live information on customer behavior and use these insights to build targeted campaigns to your desired audiences.
  • Real-time metrics: Monitor how your campaigns are performing in real time. Access data such as click-throughs, open rates, and other desired actions.
  • Triggered messages: Set up behavior triggered campaigns to target select users who perform certain actions or are at specific stages, like new, active, and inactive users.

Overview of Intercom Features

  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/email composer
  • Inbound email address
  • Intercom app for iOS
  • Issue resolution
  • Key message grouping
  • Live user data
  • Message tagging
  • Personalized reply templates
  • Real-time performance monitoring
  • Real-time updates
  • Rich message composer
  • Team assigning
  • Team inbox
  • User event tracking

Intercom Position In Our Categories

Position of Intercom in our main categories:

3

Intercom is one of the top 3 Customer Experience Management Software products

10

Intercom is one of the top 10 Customer Support Software products

10

Intercom is one of the top 10 Help Desk Software products

3

Intercom is one of the top 3
Customer Experience Management Software products

10

Intercom is one of the top 10
Customer Support Software products

10

Intercom is one of the top 10
Help Desk Software products


If you are considering Intercom it could also be sensible to investigate other subcategories of Best Customer Experience Management Software collected in our database of SaaS software reviews.

Companies have diverse needs and requirements and no software application can be just right in such a situation. It is pointless to try to find a perfect off-the-shelf software system that fulfills all your business wants. The intelligent thing to do would be to customize the system for your special needs, staff member skill levels, budget, and other aspects. For these reasons, do not rush and pay for well-publicized leading solutions. Though these may be widely used, they may not be the perfect fit for your particular wants. Do your research, investigate each short-listed application in detail, read a few Intercom reviews, contact the vendor for explanations, and finally select the app that offers what you want.

How Much Does Intercom Cost?

Intercom Pricing Plans:

Intercom offers a combined package as well as individual packages:

Engage + Learn + Support: from $57

  • For your company
  • Everything for Marketing, Product, and Support to connect with customers.

Acquire: flat $49

  • For sales and support teams
  • Talk to visitors on your website to help them become customers

Engage: from $49

  • For marketing teams
  • Guide new signups to become active customers

Learn: from $49

  • For product teams
  • Get quality product feedback from the right customers

Support: from $49

  • For support teams
  • Streamline support for your team and your customers

Observe: free forever

  • For your company
  • See who your customers are and what they do in your product

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Intercom reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Intercom. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

40

NEGATIVE SOCIAL MENTIONS

10

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

Intercom User Reviews

What are Intercom pricing details?

Intercom Pricing Plans:

Intercom offers a combined package as well as individual packages:

Engage + Learn + Support: from $57

  • For your company
  • Everything for Marketing, Product, and Support to connect with customers.

Acquire: flat $49

  • For sales and support teams
  • Talk to visitors on your website to help them become customers

Engage: from $49

  • For marketing teams
  • Guide new signups to become active customers

Learn: from $49

  • For product teams
  • Get quality product feedback from the right customers

Support: from $49

  • For support teams
  • Streamline support for your team and your customers

Observe: free forever

  • For your company
  • See who your customers are and what they do in your product

What integrations are available for Intercom?

Intercom offers an API and integrates with the following applications:

  • Driftrock Custom Audience
  • Usersnap
  • Stripe

User reviews


User reviews in total: 19

12
7
0
0
0

Average Rating:

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The most favorable review

Tammy

2 weeks ago


Pros:
I love how this tool offers you a line to directly interact with you end user. This makes it even more possible even if the user is located internationally.

Cons:
I noticed Intercom has a tendency to make changes. But then again, it's a product in development. So this is expected for an evolving tool that gets better over time.

The least favorable review

Beverly

1 week ago


Pros:
The segment section enabled me to easily reach out and target all of my customers. Their automation section is a lot stronger thanks largely to the possibly including custom rule to the target user.

Cons:
At this point in time, each product is done well. Also, I'd prefer to switch their business plan since we, as customers of Intercom, have an obligation to purchase all of their 4 modules. It would be an improvement if they can do something more of their insight-related functionality to employee.

Published 1 week ago
Verified
user
The segment section enabled me to easily reach out and target all of my customers. Their automation section is a lot stronger thanks largely to the possibly including...



What do you think about this review? Great Poor
Published 2 weeks ago
Verified
user
I love how this tool offers you a line to directly interact with you end user. This makes it even more possible even if the user is located internationally.



What do you think about this review? Great Poor
Published 3 weeks ago
Verified
user
Intercom makes it simple to communicate with users in real time. It has helped us move beyond using email triggers and we can engage with users right inside the system....



What do you think about this review? Great Poor
Published 3 weeks ago
Verified
user
I love how it's able to help me personalize and concentrate on each customer. I love how you can contact customers in real-time and get the chance to quickly share...



What do you think about this review? Great Poor
Published 3 weeks ago
Verified
user
I love that it is easy and straightforward to import users and to create segments based on various attributes.



What do you think about this review? Great Poor
Published 4 weeks ago
Verified
user
This messaging app completely turns the tables around for CSMs. Having the abiity to carry out content and suport personally helped us link to our users and acquire...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Intercom Events is an important feature for us because we run multiple campaigns based on visitor behavior on our website. We would have found it difficult to implement...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
The in-app messaging feature is very useful for CSMs. The app helps to deliver personalized content and support and we get valuable insights about our users. Plus, the...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
In terms of having a customer communications platform, I noticed this product not as overwhelming and simple to utilize. Its pricing schedule helped me carry out decision...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I am highly impressed with the messaging automation feature which helps us contact our users with effective messages at the right time. This helps us control their...



What do you think about this review? Great Poor

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