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User review of Intercom

A critical tool to effectively communicate with customers and support.

- by Calvin

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I love how it makes it possible to send e-mails to a number of people simultaneously to a certain customer segment. I love their assignment functionality and the ability to make comments on any convo with customers without them being aware. Their built-in customer chat is a huge plus.

What aspects are problematic or could work better?

One thing this product is missing is a functional ticketing system. They appear to run a simplified ticketing system, but we later realized that this isn't a useful feature for the long term.

What specific problems in your company were solved by this product?

We began using this product initally for customer support. With the success it brought us, we ended up integrating their chat functionality in our product.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

User

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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