A critical tool to effectively communicate with customers and support.

What are the best aspects of this product?

I love how it makes it possible to send e-mails to a number of people simultaneously to a certain customer segment. I love their assignment functionality and the ability to make comments on any convo with customers without them being aware. Their built-in customer chat is a huge plus.

What aspects are problematic or could work better?

One thing this product is missing is a functional ticketing system. They appear to run a simplified ticketing system, but we later realized that this isn't a useful feature for the long term.

What specific problems in your company were solved by this product?

We began using this product initally for customer support. With the success it brought us, we ended up integrating their chat functionality in our product.

Are you a current user of this product?

Yes