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User review of Intercom

A great tool for SaaS companies

- by Bob

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The in-app messaging feature is very useful for CSMs. The app helps to deliver personalized content and support and we get valuable insights about our users. Plus, the product is easy to use and delivers consistently high performance. Finally, the Intercom agents provide prompt and helpful support.

What aspects are problematic or could work better?

I have no major complaints as Intercom flaunts all the major features. The only minor issue is the A/B testing could be improved.

What specific problems in your company were solved by this product?

Intercom has improved the manner in which we market to potential customers and educate existing ones. I am a CSM and I use the product to engage our users in a prompt and personal manner. The app offers content, customer communication, and usage reporting in one system which unifies the different processes, and enables us to devote our time to fulfilling our users’ needs.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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