A great tool for SaaS companies

What are the best aspects of this product?

The in-app messaging feature is very useful for CSMs. The app helps to deliver personalized content and support and we get valuable insights about our users. Plus, the product is easy to use and delivers consistently high performance. Finally, the Intercom agents provide prompt and helpful support.

What aspects are problematic or could work better?

I have no major complaints as Intercom flaunts all the major features. The only minor issue is the A/B testing could be improved.

What specific problems in your company were solved by this product?

Intercom has improved the manner in which we market to potential customers and educate existing ones. I am a CSM and I use the product to engage our users in a prompt and personal manner. The app offers content, customer communication, and usage reporting in one system which unifies the different processes, and enables us to devote our time to fulfilling our users’ needs.

Are you a current user of this product?

Yes