What are the best aspects of this product?
The in-app messaging feature is very useful for CSMs. The app helps to deliver personalized content and support and we get valuable insights about our users. Plus, the product is easy to use and delivers consistently high performance. Finally, the Intercom agents provide prompt and helpful support.
What aspects are problematic or could work better?
I have no major complaints as Intercom flaunts all the major features. The only minor issue is the A/B testing could be improved.
What specific problems in your company were solved by this product?
Intercom has improved the manner in which we market to potential customers and educate existing ones. I am a CSM and I use the product to engage our users in a prompt and personal manner. The app offers content, customer communication, and usage reporting in one system which unifies the different processes, and enables us to devote our time to fulfilling our users’ needs.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?